Rasha Younas

Duties included •In my role as administrator, I optimized the filing and staffing systems, further honing my event planning skills and overseeing a variety of successful events. As an enthusiastic social media manager, I curated engaging content that significantly boosted audience interaction and enhanced the company’s digital marketing strategy.■ I revamped the document database, reducing slack time by 14% and optimizing workflow through strategic categorization and standardized naming conventions. ■ Implementing regular weekly meetings and a performance incentive plan led to a 30% increase in productivity, while innovative strategies doubled our social media engagement and contributed to the acquisition of three new clients.■ Through targeted intern tasks and the introduction of video content, I grew social media engagement from 32% to 64%, resulting in a 39% increase in online traffic and securing 14 new definite event bookings.

Duties included ●During my time with this award-winning event company, I conducted thorough market research and strengthened client relationships through effective conflict resolution, leading to an expanded client base. My event execution was marked by precise setups, high levels of customer satisfaction, and optimized supply chain processes. As a social media specialist, I significantly enhanced the company's online presence, resulting in long-lasting success and impactful contributions that extended beyond my internship. I developed strategies for client communication, event planning, supply chain optimization, and proficient administration.■ One of our key achievements was establishing a streamlined customer feedback system, which led to a 30% increase in service excellence within just two months.■ Additionally, I digitized the company’s microfilm library, greatly improving access to over 1,000 files. I implemented an end-of-event serving strategy that increased productivity by 30%, doubled social media engagement, and secured eight new event bookings within a three-month period.

Duties included ●Collaborated closely with the CEO during client meetings to develop timelines and budgets, while effectively managing vendor communications. Served as a liaison and content manager for magazine spreads, coordinating logistics including transportation and parking arrangements. Oversaw the execution of events, adeptly handling last-minute changes, and facilitated "Post Event" meetings to gather constructive feedback for continuous improvement. Took charge of six design projects, showcasing innovative thinking and creativity.Through proactive communication and diligent follow-up, I exceeded competitors by 30% and enhanced client response time by 10%.

Duties included ●Updated policies and streamlined administrative processes, boosting employee morale by 15% and reducing inventory time by 20%. Demonstrated meticulous attention to detail in accounting for an average of US$90K in daily sales receipts, ensuring precise financial records and maintaining professionalism ●Preparing facilities for scheduled events and arranging refreshments ●Party planning and management ●Supervise the activity and staff of front desk. Maintained the high standards of teamwork with the Front Office Team. Ensured that department standards are met through guest feedback and monitoring. ●Participated in daily briefings and roll calls and training. Coordinated with other operating departments to ensure smooth daily operations for check in and check out. ●Schedule meetings and manage calendars ●Answer phone calls and emails and take messages ●Take accurate and comprehensive notes at meetings ●Devised and maintained office filing system ●Produce reports, presentations and briefs ●Reporting to senior management, performing

Duties included ●Reduced customer support emails by 40% through improved customer communication on product updates and added links to FAQs and instruction manuals on automated emails enhancing customer satisfaction. ●Successfully grew client base by 20% through assertive cold-calling and networking, driving revenue growth and expanding the company's reach ●Held interviews for the company ●Built a team, trained individuals at the account executive level for direct marketing, time management, and coaching ●Developed weekly team reports ●Worked directly with the CEO in strategizing for office organization and logistics ●Held online and conference call training sessions to accommodate off- site employees. ●Developed engaging and entertaining presentations to maintain employee attention and improve the impact of training. ●Monitored employee progress and gave feedback to management and additional training requirements. ●Prepared educational materials such as module summaries, videos and informational packets. ●Reviewed effectiveness of programs and proposed updates to maximize success. Maintained records on attendance and participation.

Duties included ●Responsible for direct marketing for product sales and non-product sales ●Worked with clients such as Canadian Tire and its other stores including Sports Check, Amnesty International, World Animal Protection. ●Gained understanding of goals, objectives and processes to meet client business needs. ●Applied needs-based analysis to assess current satisfaction and importance of various product features to customers. ●Built and strengthened relationships with new and existing accounts to drive revenue growth.