RASAQ OLANIYAN

1. Frontline Support Resource: Provides real-time, At-The-Elbow assistance to healthcare workers during the CIS Go-Lives and Stabilization phases. 2. CIS guide: Helps end users navigate the CIS, troubleshoot system issues, and reinforce training learned from the E&L. 3. Flexible Deployment: Serve as static, roaming, and virtual support. 4. Change facilitator: Reinforce adoption of new processes, ensure staff confidence, and reduce disruption during transition. 5. Training of End-users and also, Led the implementation/ optimization of Cerner PowerChart, FirstNet, SaAnesthesia, across multiple acute care settings and supported over 1000 clinical users in all zones in Nova Scotia.

*Worked on the floor directly with all clinicians to help them navigate the Oracle Health Millennium system. *Worked closely with the Integrations team and command center to liaison between Clinical end users and IMIT Team members. *Facilitated problem-solving between Clinical end-user and development staff. *I did At-the-elbow support, which involved helping physicians performs specific tasks in the Oracle Health system and give guidance and advice around optimizing efficiency. *I trained other team members prior to go-live to familiarize themselves with the Oracle Health Millennium system and the workflows, e.g. Powerchat, Surginet, FirstNet, e.t.c

·       Recommended, tracked, and resolved issues in collaboration with the command center, ensuring timely resolution and minimal disruption to operations. ·       Assisted physicians on setting-up Preference List, admit patient and discharge workflow. ·       Assisted physicians with the use of Nuance Dragon Voice recorder. ·       Conducted troubleshooting, research, and resolution of interface problems, ensuring smooth integration between other systems within the healthcare environment. ·       Supports healthcare workflows and patient care, also helping healthcare organizations manage and coordinate patient information across different departments.

* At-the-elbow support to clinical, administrative and end-users during Go-live. * Assisted providers, Nurse and other techinal staffs with transfer orders, worklist, TOA and providing inpatient support to end-users. *Troubleshoot end-user issues during Go-live while escalating high priority issues to command center. * Assisted Providers, Surgeon, Nurse, Allied health and other end-users with orders, collection of specimen, medication administration and discharge workflow.

* Offered personalized one-on-one support to physicians, nurses and other end-users during the Go-live phase, with focus on CPOE, PowerChat, Firstnet, SurgiNet, PathNet, PharmNet, Capacity Management, Registration & Scheduling. * Work with IMIT Team members, command center and other integration team members for ticket resolution.