Raquel Bernabó

Engagement Manager | Design Leader @ Thoughtworks

About

As a multi-disciplinary designer, I empower companies to resolve intricate challenges and make well-informed decisions rooted in real-world data and collaborative teamwork. I'm a dedicated and adaptable professional with over fifteen years of expertise, including eight-plus years in technology. I nurture a deep passion for guiding teams in crafting human-centric solutions that lead to business success. Part of my work is to unravel the strategic influence of design in products and services, and also its potential to drive social impact. over the last years, I've led and contributed to innovation and digital transformation initiatives for both startups and large corporations, operating across local and global markets. Leveraging human-centered design principles and robust research methodologies, I drive value for users, teams, and organizations.

Country

Spain

City

Greater Barcelona Metropolitan Area

Industry

Information Technology & Services

Skill

Teaching, Leadership, Mentoring, Team Leadership, Coaching & Mentoring, Training, Thought Leadership, Digital Strategy, Program Management, Cross-functional Team Leadership, Organizational Leadership, Business Strategy, Program Design, Instructional Design, Training and Development (HR), User Research, User Experience Testing, Service Design, Interaction Design, User-centered Design

Experience

Engagement Manager | Design Leader

Thoughtworks

2022-7 - Present · 4 yrs 3 mos

Senior Designer

Thoughtworks

2021-3 - 2022-6 · 1 yr 4 mos

Teacher | Coordinator

MBA em UX Research, Operações de Pesquisa e Liderança em Design

2022-1 - Present · 4 yrs 9 mos

Lead a team of 5 teachers to develop a comprehensive 40-hour course syllabus. Taught UX Research Methods (such as In-Depth Interviews, Usability Testing, Contextual Inquiries, Research Planning, Recruiting, Analysis, Synthesis and Delivery).

Mentor

Mergo Escola de Design

2020-8 - 2022-6 · 1 yr 11 mos

São Paulo, Brazil

Mentoring of UX Design Training students, with a focus on UX Research.

UX Designer | Researcher

Nubank

2020-4 - 2021-3 · 1 yr

Led research projects to inform product strategy, usability enhancements, design system development, and accessibility improvements. Mentored designers and non-designers in research and design methods. Collaborated with stakeholders to build service design solutions that boosted team efficiency.

Program and Content Manager

Observe

2020-1 - 2021-3 · 1 yr 3 mos

Directed a team of volunteers in planning and executing the program for the first Brazilian UX Research conference. Managed various stakeholders, including coordinators, speakers, suppliers, and attendees. Hosted sessions and workshops for over 1200 attendees.

Co-Founder

Observe

2020-1 - 2021-3 · 1 yr 3 mos

Senior Service Designer & Researcher

PagBank

2019-1 - 2020-4 · 1 yr 4 mos

São Paulo, São Paulo

Planned and conducted research on customer segmentation, value propositions, and product viability. Validated business hypotheses through POC testing and MVP evaluation. Supported business strategy with generative studies.

UX Designer | UX Researcher

RecargaPay

2018-9 - 2019-1 · 5 mos

São Paulo

Conducted research on B2B customer segmentation. Collaborated directly with engineering teams. Established agile research processes for a fast-paced environment.