Raphaela Han

Building cost-optimized and efficient cloud operational solutions & establishing cost-conscious engineering practices for Application Developer Teams • Launched comprehensive cost optimization program for a global hospitality enterprise, resulting in a significant reduction in cloud spend • Continuously monitor and optimize multi-cloud infrastructure across AWS/Azure/GCP, ensuring compliance with well-architected framework principles • Document & Implement FinOps best practices and cost governance policies to drive financial accountability across engineering stakeholders • Lead training for Cloud service provider and Cost Management SaaS tools

Architecting cost-optimized and efficient operation cloud solutions & driving shared responsibility cultural change for clients • Driving FinOps value by helping customers in understanding their cloud spending based on their business goals and budget • Providing impactful analysis and detailed usage statistics for resources across public clouds and offering actionable intelligence to cost-optimizing strategies • Leveraging Adoption & Change Management principles and experience to improve buy-in and success

• Delivering daily online interactive training sessions with a diverse group of 70+ learners via Zoom, using appropriate facilitation techniques and clear language to communicate technical challenges and solutions • Achieved 94% passing rate for AWS Cloud Practitioner Certificate Exam • Creating and maintaining training content, presentations, and accompanying resources • Establishing clear deadlines throughout all phases, communicating with key stakeholders, and setting appropriate metrics for success using Slack and Torsh

• Reviewing deliverables and leading presentation of AWS Quicksight dashboards and communicating guidance and data-based feedback for optimized development in accordance with customer pain points and vision • Documenting acceptance criteria, BI findings, project plans, and user stories for user problem solution • Producing documentation for blockers, product workflows, and processes, for a more streamlined process

• Devised acute KPI analysis and created optimized BI data visualization dashboards using AWS Data Analytics & Machine Learning services such as Athena, Data Brew, CloudFormation, IAM, Glue, Quicksight, and S3 • Collaborated successfully with agile team members in a remote working environment, communicating through Amazon Chime, utilizing kanban method, while executing AWS Well-Architected framework for optimal settings • Successfully completing AWS Partner Network (APN) training and immersion days strengthening AWS and ad hoc analysis skills

• Quickly learned the knowledge of User Experience and User Interface design tools, research methods such as persona, prototyping, wireframing, ideation and high fidelity prototyping, storytelling, usability testing, using various tools such as Balsamiq, Figma, Google suite and Miro. Design Projects Fire Tracker 2021 • Collaborated with a team of developers to create a website and an app for fire alerts to allow users to receive real-time information on wildfire outbreaks and share safety measures on a single platform • Conducted secondary research of current existing emergency apps and qualitative interviews with users to assess user needs and pain points • Designed a user-friendly wireframe and high-fidelity product prototype user interface using Balsamiq and Figma World Citizen 2021 • Designed low-fidelity and high-fidelity mock-ups using Figma for a mobile app that allows users to donate clothes easily through a mobile app that includes a shipping label option. • Interviewed users to conduct user research for the app, creating personas, an empathy map, and interaction flows on Miro and Google slide • Improved design upon usability testing and receiving user feedback

• Operated an online retail business on various apps including Amazon, eBay, and Poshmark, serving as the main liaison for customers • Achieved and maintained a highly-rated seller status (95%+) with exceptional customer service. • Conducted product and market research and competitive analysis to assess market opportunities • Adapted appropriate communication style to process client inquiries, and maintained high customer satisfaction rates for increased sales rate (20%).

• Proficient in SLRs, DSLRs, lighting and post-production editing using Photoshop and Lightroom and film development. • Specializing in Portrait, Concert and Travel Photography + Social Commentary

• Specialization in Human Rights, Gender and Conflict Studies • Thesis: From ‘vulnerable’ to ‘valuable’: Burmese Diaspora and Forced Migrants as Distant Peaceworkers • Conducted qualitative interviews and quantitative research using surveys with various peace workers • Secondary research through academic literature and data analytics

Minor in Literature in Translation, Spanish

International Peace and Security International Cooperation and Development

Eastern Literature and Philisophy