raphaela hicaro

* Managed relationships with clients such as Duke University, Columbia University, and Babson College * Consulted with the client on data requirements, creative direction, and proposals * Promoted various solutions and strategies to increase college enrollment

* Analyzed team assignments and adjusted resources based on needs * Coordinated up to 100 different projects simultaneously across 10+ clients * Trained other Project Managers on business processes

* Developed project and client schedules to ensure timely execution * Communicated deliverables to external print vendors and mail shops. Verified accuracy of all client-approved copy and art. * Managed workflow with Account Managers and creative team – Web Designers, Copywriters, and Art Directors.

* Worked closely with high-level Admission Directors on a day-to-day basis to communicate project status and relay any concerns to the team * Performed on-site workshops to present results and discuss potential enhancements * Oversaw delivery of numerous online programs from start to finish while coordinating with the internal Project Manager * Trained Account Managers on new processes and systems

Coordinated print and direct-mail advertising campaigns for several clients, including Sprint and FMC.

* Supervised Quality Control (QC) and Proofreader teams of 10-20 team members * Interviewed and hired candidates for constantly changing resource needs * Managed 1500+ online programs per year to ensure functionality and Royall standards were followed * Collaborated with all internal departments to improve processes and deliver programs that meet client expectations * Delivered thorough status reports to management, anticipated road-blocks, and planned for a smoother execution * Created a highly productive team through strong leadership, motivation, and time management * Performed yearly reviews, set employee goals, and made decisions on salary adjustments