Raphael Cano

Plan and lead the activities of all stores within the assigned area of operation, including full profit and loss responsibility, while acting within the scope of company objectives and policies to accomplish divisional and regional goals. DUTIES and ESSENTIAL JOB FUNCTIONS: Lead store teams by ensuring: A culture that fosters Dollar General’s mission and values. Fair administration of human resources policies & practices. Superior customer service through fun, friendly stores. Effective planning & execution of company objectives. Maximization of performance & productivity through a commitment to sensible store scheduling. Protection of company assets through loss prevention and expense efficiencies. Identify and develop new business opportunities within operational area (i.e., distribution flow improvements, merchandising display efforts, store growth and real estate site selection, recruiting strategy, training and development priorities, employee Relations, customer service, systems implementation, etc.). Consistent and effective communication of divisional and regional priorities to store teams. KNOWLEDGE and SKILLS: Demonstrated results-oriented leadership including the ability to model total development and serve as a steward of Dollar General’s mission and values. Demonstrated record of achieving performance goals and objectives. Financial analysis skills sufficient to interpret operating statements COMPETENCIES: Drives results by identifying opportunities to improve performance. Works efficiently by planning and organizing work to achieve goals and objectives. Applies effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives. Communicates effectively by providing clear and timely communication and demonstrating effective listening skills.

• Direct Store Managers in the planning, development, execution, and monitoring of region business plans and objectives to achieve sales, margin, profitability, and customer experience goals, work with the RxRPL to support the pharmacy and RAPL to support the Shrink programs • Provide leadership and development for associates by communicating career opportunities, providing regular feedback, and scheduling any and all required training, develop region succession plans for all store management positions. • Conduct annual performance appraisals of Store Managers and provide performance input • Responsible for all budgets and for meeting labor and expense goals on the front end, while also ensuring operating income and EBITDA goals are achieved. • Conduct frequent store visits to ensure stores are in compliance with all federal/state regulations • Monitor inventory initiatives and levels to ensure stores maintain appropriate in-stock positions; maintain an excellent working knowledge of the products and services offered by the company. • Oversee the merchandising of promotional areas and the cleanliness and organization of store stockrooms. • Conduct management and store meetings to address ongoing operations and drive accountability with store management on profitability. Act as a liaison between the corporate offices and customers Delivered the no.1 sales in the entire company 7 Pillars of Servant Leadership Certified, LEAN Certified

- Communicate and Implement Loss Prevention strategies to reduce loss in the retail and pharmacy stores. - Coordinate the activities of Regional Loss Prevention associates to aid in reducing loss in retail and pharmacy business. - Review and Analyze loss prevention expense and activities within the region for continuous improvement - Respond to and follow up on customer issues related to loss prevention - Investigate and research Internal and External cases related to Loss Prevention

Managed the day to day operations, compliance and execution of Pharmacy Initiatives and Retail Front End business. Lead, coached mentored and engaged store teams to maintain operational excellence and ensure satisfactory shrink results. Conducted store visits and completed Store Visit Guides, Compliance Audits and Shrink management tools.

Managed and Lead a group of SL’s in the development and training of the team to achieve flawless and efficent executions of company iniatiatives

- Lead Store Managers through the execution of company business plans/objectives to drive sales, be profitable and provide superior customer and associate experience. - Manage stores while meeting store retail budgeted sales, margin,labor,expenses and overall P&L monthly results to ensure operating EBITDA and income are achieved - Provide leadership and development for Store Managers by communicating career opportunities and providing regular performance feedback . - Manage the adherence to all regulatory amd compliance legislatuon policies.

Responsible for day to day operations of the store which includes People Management, Customer Service, Operations and Merchandise Execution through Logistic Productivity Management - District SHRINK captain - District Logistic captain - District Recruiter - Hi Potential Development Program - Myers Briggs certified ISTJ - District Mentor 2013 - 2014 Achievements - Exceeded budgeted goals of 3.5% comp - Delivered highest volume increase of $247k over last year - Delivered Customer Service shop score of 91.6% highest in the district - Won the Traveling trophy 5 consecutive months 6 total and won the year ending trophy . Metrics consisted of sales comp performance, UPT/AVT, Customer shop scores, Conversion and Loyalty program. - Delivered 160bps in conversion vs an 80bps company goal - Reduced both Managers and Associates turn over - Provided mentorship to 3 Store Managers in their development. 2014 - 2015 Achievements - Succesully opened the new store location in Fallbrook California - Assisted in the liquidation of Woodland Hills CA store - Developed and promoted a Supervisor to a General Manager in the Valencia Ca location - Promoted to the highest volume in the district and delivered the store first ever sales comp in 4 years. - Multi managed 6 stores during the growth expansion in Washington

Oversaw the day to day operations of the store and the pharmacy department. Opened 3 stores in the new market in Visalia. District Pharmacy captain that supports the District Pharmacy Manager and District Manager in terms of driving pharmacy standards and communications. Assisted in the acquisitions of Longs and supported the training of Longs employees in the leadership positions.

Oversaw the Logistic and Merchandising day to day operations as it relates to store productivity and merchandising transitions. Supported the District in the overall Visual merchandising standards of 12 stores

Held positions on the Operations and Human Resources. District trainer in the Viewpoint and Loyalty one which targets the well being of the employees while creating customer shopping experience.

First Retail Experience. Started as a Level II in the cash office. Moved my way up to Level III Front End Supervisor. Great foundation to learn the basic retail