Randy Roque

Lead strategic and operational serviceability for HVAC products, including Ductless, Unitary and VRV systems. Foster cross functional collaborations with technology, quality assurance, distribution and overseas engineering teams to refine product design and functionality. Spearhead development of comprehensive training modules and hands-on materials for product troubleshooting and customer education. Development and testing of equipment diagnostic tools and selection software. Managed local training facility operations Support New Product Implementation process, ensuring alignment with service quality and safety standards. Oversee in-field investigations to identify product performance issues, contributing to discussions with engineering and development teams. Conduct training independently for internal and external customers in company training facilities, and using distributor locations, or via Web based training sessions. Support distributor or dealer projects including sizing equipment, field troubleshooting, product commissioning, application development, and technical support for distributors and dealers. Author and develop service guides and specification guides, service bulletins and training bulletins. Project Manage Training Facility Build-Out. Developing plans, coordinating GC and sub-contractor trades.

Building value and optimizing facilities. Protect your assets, reduce capital expenditures, and realize energy savings. Provide solutions to keep your systems running efficiently, effectively, safely, and sustainably, to boost the performance of your facility. Deliver healthier indoor air quality (IAQ) and more efficient operations. Collaborate with clients to assess service program strengths and weaknesses, leading to efficient sales strategy development for tailored solutions. Estimate and bid for commercial, industrial, manufacturing and multi-unit residential projects, while providing competitive pricing options for service agreements. Conduct facility benchmarking to identify inefficiencies and recommendations, enhancing operational effectiveness. Cultivated and expanded relationships with existing clients, ensuring ongoing satisfaction while identifying and leveraging opportunities for upselling and cross-selling ABM solutions Build financial and life cycle analyses, to quantify value from the customer’s perspective. Generate impactful proposals and deliver executive-level presentations to secure contracts and maintain key accounts.

Provided engineering and sales support encompassing BMS, electrical, and HVAC systems. Developed client relationships to enhance customer satisfaction and retention. Collaborated with cross-functional teams to streamline project execution and delivery. Negotiated contracts to secure favorable terms for clients and the company. Maintained accurate records of all sales activities using CRM software systems. Cultivated relationships with key decision makers through regular client visits and follow-up calls. Designed and bid projects using comprehensive JCI/York equipment, controls, and security solutions. Conducted onsite visits to coordinate efforts, resolve issues, and adhere to project schedules and budgets. Led project teams to maintain project timeline and budget integrity while minimizing change orders. Completed Johnson Control's training program in technical products, estimation, and sales techniques.

Delivered technical solutions for HVAC and plumbing products to customers across various sectors. Provided design support, equipment selection, and engineering assistance to enhance project outcomes. Collaborated with engineers, managers, contractors, technicians, and end-users to address needs. Developed proposals, submittals, and responses to RFIs and RFQs efficiently. Managed key accounts to ensure satisfaction and foster long-term relationships. Provided technical support for hydronic heating and cooling systems. Collaborated with clients to assess project requirements and specifications. Developed detailed proposals outlining system solutions and configurations. Maintained knowledge of industry trends and competitor products for strategic insights. Researched competitive products to develop strategic positioning within the market. Conducted site visits to assess customer needs and recommend appropriate solutions. Provided technical support and post-sale guidance to ensure product integration and satisfaction. Utilized CRM software to track leads, customer interactions, and sales progress. Negotiated contracts with vendors to secure favorable terms for supplies and materials.

Provide technical solutions to customers, with products represented. Work with customers on various levels; engineers, managers, contractors, technicians, and end-users. Provide design support and product applications, engineering and design assistance. Perform responsibilities of sending quotations, product specifications and submittals to customers. Perform the tasks of providing technical assistance and product education to customers. Deliver technical presentations, answering technical questions and managing accounts. Offer post and pre sales technical support for current and new customers. Performing customer product demonstrations and supporting targeted sales opportunities. Developing Submittlas, RFI, and RFQ responses.

UC Berkley extension classes, San Francisco, Ca: HVAC System Load Calculations and Pyschrometry, Fall 2009 HVAC Ductwork and Piping Systems, Spring 2010 Attended various PG&E Energy Education classes and seminars. Clubs: ASHRAE, SAE, FSAE, ASME, Spartan Racing