randy franklin
vice president and market general manager
About
CIO | IT Service Delivery & Cybersecurity | CISSP | Expertise in Secure Cloud Computing & Modern IT Infrastructure
united states
charlotte
information technology and services
data center, disaster recovery, cloud computing, managed services, infrastructure, virtualization, management, service delivery, enterprise software, leadership, vendor management, security, professional services, process improvement, business continuity, program management, integration, networking, technical support, storage, telecommunications, network security, it strategy, itil, troubleshooting, customer retention, software as a service, customer engagement, solution selling, business process improvement, enterprise it infrastructure, it executive management, cyber security, outsourcing, regulatory compliance, high availability, root cause analysis, customer experience, sales, strategic leadership, customer loyalty, infrastructure security, microservices, data center virtualization, internet of things, servers, information technology, saas, cisco technologies, it management, linux, team leadership, vmware, voip, technical leadership, ip networking, implementation management, cisco systems products
Experience
vice president and market general manager
terazo
vice president, chief information officer
premier inc.
vice president service delivery
versiant corporation
regional director of service delivery
peak 10
supervising senior engineer
baymountain
Last position held while at Baymountain involved supervising the design, installation and ongoing support of customer infrastructures in the Richmond, VA datacenter. Also responsible for the design and support of redundant, fully-meshed Internet infrastructure for connected customers within the datacenter.
vice president, service delivery
peak 10
Responsible for Service Provisioning and Customer Support for all of Peak 10. Provisioning: Expanding team capabilities and centralizing provisioning function to drive consistency and scale through automation. Partnering with Product Management to reduce portfolio of products to focus our efforts. Significant process re-engineering to reduce waste and speed time to revenue. Customer Support: Revitalize team, elevate expectation and drive a customer-centric culture. Drive success through measured execution and metrics attainment. Improve technical capabilities of all support tiers. Force focused inspection of all service/incident workloads to remove work that adds no value or is redundant. Migrate majority of break-fix workloads from market-based service teams to central groups. Aid in outsourcing complex managed services to partners where appropriate.
Education
north carolina state university
mechanical engineering
BS, Mechanical Engineering MS, Mechanical Engineering Activities and Societies: Supplemental Instruction.
north carolina state university
mechanical engineering
Thesis: Numerical Simulation of the Rapid Expansion of Supercritical Solutions Process for the Deposition of Polymeric Coating Materials. Activities and Societies: Supplemental Instruction
randy franklin's Contact Information
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