randy steege

it technician and supervisor

About

I’m an IT professional with over 20 years in the technical support industry. I support everything from PCs, laptops, peripherals, and the software that runs on them to wireless and wired networks. I have experience in virus and malware removal, data recovery and much more. I’m a tech that enjoys what he does and it shows in my interactions with users. I really enjoy what I do and I’m ready for the next step.

Country

united states

City

greendale

Industry

information technology and services

Skill

technical support, troubleshooting, computer hardware, computer repair, microsoft office, active directory, software installation, html, networking, system administration, software documentation, windows 7, windows server, setup and started my own website and pc repair business, familiar with the setup and configuration of windows xp, install and configure linux desktop os, excellent technical trouble shooting skills, proficient with the use of microsoft office applications, well established customer service skills, knowledgeable in the setup and deployment of virtual desktops thru vmware, setup and administered a team wiki, customer service, linux desktop

Experience

desktop support technician â provide 2nd level pc support and helpdesk support technician

kohl's department stores

1999-1 - 2011-1 · 12 yrs 1 mo

owner, administrator, technician

randy's pc repair

2012-11 - 2018-10 · 6 yrs

* Randy's PC Repair is something I started because I enjoy helping people with computer problems. Its fun and I enjoy meeting new people while doing it. Please feel free to visit My site anytime. http://321e-data.com/ * Take and resolve technical issues for home users. * Perform break / fix on PCs, Laptops, Home networking equipment. * Keep records of and perform follow up on jobs done. * Implemented and run on-line Live support. * Responsible for content and general maintenance of the site. * Required to keep the site updated with accurate information. * Responsible for software and system updates. * Increased understanding and knowledge in HTML, CSS, PHP, MySQL.

it technician and supervisor

potawatomi hotel & casino

2013-2 - Present · 13 yrs 8 mos

* Take calls and track problem/resolution via ticketing system. * Coordinate installs / moves and updates for software and hardware requests. * Help to coach and train other techs during onboarding and after. * Responsible for overseeing other techs, keeping focus on customer service. * Keeping inventory neat and organized for easy deployment and tracking. * Troubleshoot software, hardware and network related issues. * Update PCs hardware & software as requested or needed. * Collaborate with other team members for the best route to complete certain tasks/projects.