ramón agulló

chief operations officer and chief compliance officer and founder

About

Business management professional with years of experience in a leading payment technologies company. Profound knowledge of business strategies and management of Electronic Money Institutions. Responsible for implementing Call Centers and Customer Service departments. Member of the Executive Board since 2009, as well as the entity’s representative to several regulating institutions in Spain’s financial sector. Expertise in goal oriented management, team leadership and managing close relationships with clients, always focused on maintaining maximum quality service.

Country

spain

City

madrid

Industry

financial services

Skill

business strategy, management consulting, regulatory compliance, fraud detection, fraud prevention, customer service, strategic planning, public relations, project management, new business development, account management, research, estrategia empresarial, microsoft office, social media

Experience

chief operations officer and chief compliance officer and founder

kautio servicios integrales

2016-4 - Present · 10 yrs 6 mos

chief compliance officer

financial institution

2012-12 - 2016-4 · 3 yrs 5 mos

* Representative of Younique Money to the SEPBLAC (Executive Committee of the Spanish Anti-Money Laundering Prevention Organization) * Member of the Executive Board. * President of the internal communication and control Committee. * Plan and execute compliance monitoring reviews and present results to the Executive Board. * Develop procedures and policies for risk management. * Full control of MIFID. * Monthly reports to the Spanish Central Bank.

chief operations officer

financial institution

2008-2 - 2012-12 · 4 yrs 11 mos

* Established a Customer Service department and a Call Center in order to cover the client’s demands. * Identified the different means, whether they be financial or IT, necessary in order to reach the objectives fixed by the president as well as the Executive Board. * Established and maintained the yearly departmental budgets. * Made the customer service department a sales tool in order to increment our profits. * Report back to the Board with all of the client’s needs and the necessary changes needed * Improved the quality of the department, with the same budget, with an increase of 260% of our client portfolio. * Coordinated a department spread throughout the country.

import logistics consultant

dhl

2006-8 - 2008-2 · 1 yr 7 mos

* Doubled the department in size (from 10 to 20 analysts). * Managed and controlled the customs and port requirements necessary in order to maintain previously established delivery schedules. * Manage and arrange shipments with special needs (Dangerous cargo, ISO Tanks, Reefers, and over-dimensional cargo). * Responsible for all worldwide LCL cargo coming into the Madrid warehouse. * In charge of invoicing both LCL and FLC cargo with Madrid as final destination.