Ramy Maalouly

• Setup a new Department to Handle all Panel Management functions – trained new team members. • Developed new operating procedures – implemented procedures in-line with new department. • Budget planning – determine budgets and take responsibility for all project costs. • Lead project teams – responsible for assigning and delegating project tasks. • Project Monitoring and reporting – keeping track of critical path progress. • Issue Management – raise and track issues. • Risk Management – Identify and manage risks associated with the projects • Customer Relationship Management - CRM

. Plan and develop and implement operations strategies that are in line with the regional strategic plans. . Direct all operational support services including new business processing, policy servicing and ensure adequate quality controls are implemented. . Establish mechanisms for continuous improvement in operational efficiency and reduction in operational costs. . Elimination of paper based processes and implementation of straight through processing (STP) wherever possible. . Lead and manage the operational support teams to ensure timely and effective insurance administration services are delivered and all associated controls are implemented to fulfill statutory and compliance requirements with minimal complaints and processing errors. . Establish and ensure effective technical insurance relationships with regulators are maintained in each country operation.

• Reporting directly to the Upper management about the fieldwork situation, financial situation. • Update field status report for research department. • Preparing & updating the Key Performance Indicators report (KPI) showing the progress from a month to another in the operation. • Preparing & updating the Business Management Report (BMR) updating the AOT and the number of projects by methodology executed. • Preparing the Operation Business Performance report (OBP) updating all the details related to projects executed on monthly basis. • Working on Business Intelligence software (BI), it’s a reporting tool from Oracle designed to retrieve, analyze & report data. The tools generally read data that have been previously stored in a data warehouse or data mart. • Power point reporting data collected.