Ramraj Bissessur CITP, MBCS

Area General Manager - HRS Indian Ocean @ HRS Hospitality & Retail Systems

About

Presently Cluster General Manager of Hospitality and Retail Systems Mauritius Ltd (HRS) a branch of HRS International. I am responsible for our offices in the Indian Ocean covering Mauritius, Seychelles and Madagascar. I started in the IT industry in 1992 as System Administrator & Programmer where I had the chance to learn, develop and maintain applications under Windows and Unix platform (Bull Unix). I have also worked and known the hotel industry before getting fascinated and pulled by the hospitality IT industry where I am still working today. During my career, I have been consistent in serving customers & peers with integrity & honesty while meeting and even exceeding their expectations. My strong communication skills and years of business experience allow me to easily build and grow relations with customers locally and abroad. My focus and specialism remain the Hospitality Information System (HIS). The core systems of the hospitality industry with which my team and myself are working are 1. Opera Property Management Systems (PMS) for hotels; 2. micros Point of Sale solutions (POS) for Food and Beverage and 3. TNG for Spa, Golf and Guest Activities Management BUSINESS SKILLS 1. Strong background of the technological solutions for the hospitality industry to enhance guest journey pre and post stay covering: Booking platforms, Accommodation, Smart facilities, Food & Beverage, Guest Leisure, Guest Reviews, Reporting and Analytics etc. 2. Ability to lead and manage teams, delegate tasks, set objectives and provide guidance to ensure smooth operations. 3. Budget Preparation, Revenue Forecasting and Expense management aligned with set key performance indicators (KPIs) to optimize profitability. 4. Co-ordinating recruitment, training, performance appraisal, conflict resolution, and maintaining a conducive work environment for staff. 5. Effective communication, with peers and customers to understand and manage expectations. 6. Drive introductory calls, meetings and sales presentation to influence customers or decision makers to gain new or repeat businesses. 7. Efficiently manage project schedules and allocate right resource at the right time to various tasks and projects after proper evaluation. 8. Strong focus on Service Delivery and Quality of Service to maintain and create new business opportunities. 9. Agile and effective decision-making, along with the ability to handle unexpected challenges and find appropriate innovative solutions. 10. Ensuring compliance with local laws and regulations, health & safety standards for all.

Country

Mauritius

City

Quatre Bornes

Industry

Hospitality

Skill

Small Business Consulting, IT Consulting, Cross-functional Team Leadership, Sales Management, Textile Industry, Customer Satisfaction, Service Delivery Management, Daily Operations Management, Property Management Systems, Server Architecture, Inventory & Pricing Controls, Hospitality Industry, Customer Service, Quality of Service (QoS), Coordination Of Projects, Retail, Computer Literacy, Decision-Making, Loyalty Programs, Business Growth Strategies

Experience

Area General Manager - HRS Indian Ocean

HRS Hospitality & Retail Systems

2023-1 - Present · 3 yrs 9 mos

Overall management of the Indian Ocean Cluster. Ensure business development and revenue growth. Management of the company product and service portfolio, budgeting, and forecasting. Meet sales & financial objectives at cluster level. Responsible for forecasting, help in the preparation of annual budget, schedule of expenditure, and data analysis to measure KPI actuals v/s business objectives. Reporting of regional KPIs to Regional and Corporate HQ. Retention and growth of customer portfolio, Coaching sales representatives, Building strong and successful relationships with strategic partners and identifying new opportunities. Develop and enhance the standard for service delivery and customer satisfaction. Ensure adherence to compliance and regulatory obligation. Effective management of company expenses, handle P&L responsibilities together with the finance team. Collaborated with local & foreign resources to designed, developed and implemented our TYNGO Cloud Golf Management with integration to Opera Cloud . Same in view to complement Oracle Hospitality products & promote worldwide. Customer portfolio growth (Hotels & Restaurants) in the Indian Ocean since i joined.

Director of Operations

HRS Hospitality & Retail Systems

2022-4 - 2022-12 · 9 mos

Manage the teams by ensuring that implementation, support, project management and pre-sales are always improved. Ensure skill level of every team member is maintained and enhanced to meet and even exceed customer expectations. Build and maintain strong customer relations

Area Director Service Delivery

HRS Hospitality & Retail Systems

2021-9 - 2022-4 · 8 mos

Establish and manage a service delivery team and infrastructure in Indian Ocean, including implementation, support, project management, product management, pre-sales and development. Implementing a sound and effective project management methodology in your region. Ensure that we maintain sufficiently skilled resources as needed and to promote new revenue opportunities for HRS. Build and maintain strong customer relations with key hotel, F&B, SPA and retail accounts. Client relationship management, ensuring a high level of satisfaction with products and services by HRS. Achievements. Built up a technical team with highly experienced hospitality IT professionals. Attained a portfolio of 30+ customers within 1 year of operations in the Indian Ocean. Successfully Implemented the 1st Opera Cloud PMS in Africa fully integrated with micros POS, Channel Manager, Telephone Management System (Avaya) & Key Support System (Onity - Door Lock).

Information Technology Consultant

Quick Computer Supplies Ltd

2017-2 - 2021-9 · 4 yrs 8 mos

Plaines Wilhems District, Mauritius

Main activity together with existing team was to develop new businesses with innovative products & enhance quality of service. Started collaboration with foreign partners like Shiji for Infrasys Cloud POS, protel Germany for PMS software, xnProtel Singapore for xnPOS software, Spinnaker South Africa for Arch Retail System, Skydirect for Pricer Eletronic Shelf labels, Platinum for Restaurant POS system, LevelFive India for RetailPlan and Dineplan solutions, Posiflex Taiwan for POS Hardware (POS touchscreen, Printers, Cashdrawers, Scanners etc..)

Business Consultant

Protel Indian Ocean

2017-4 - 2021-6 · 4 yrs 3 mos

Plaines Wilhems District, Mauritius

Promote and deploy protel PMS, Infrasys POS, xnPOS, Bees MMS in the Indian Ocean covering Mauritius, Madagascar, Maldives and Seychelles.

Systems Support Executive

MICROS Systems Inc

2001-1 - 2016-11 · 15 yrs 11 mos

Dealer of Hospitality Information Systems (Fidelio PMS and micros POS Solutions). Supervise & Coordinate Project Planning and implementation. Pre-Sales, System Demo & Presentation. Level 2 Support & Key Projects implementation. Inhouse Training & Guidance. Customer meetings & Post implementation Reviews. Coordinate the Support Requests & Customer complaints. Technical resource planning. Major Projects & Achievements. 1. First Central Fidelio Materials Management System in the Indian Ocean. Used distributed Oracle 8i database to achieve central purchasing capabilities for a group of seven hotels with around 900 stores and Cost Centres. Achieved redundancy of the system using Cluster Servers. 2. Collaborated with our German Specialists to implement the first Central Reservation System (CRS) in Mauritius for a local chain hotel with around 1200 rooms using Oracle Homogeneous Distributed Database System over a Frame Relay Network. 3. Successfully Implemented several POS and Back office Systems in various countries including France, Djibouti, Mali, Australia for hotel chains like Starwood, Langham, Marriott, Accor and Kempinski.

Systems Support Technician

MICROS Systems Inc

1996-1 - 2000-11 · 4 yrs 11 mos

Installation, Configuration, Training and support of - 1. Micros Point of Sale System. (2700/3700/4700/8700/9700). - 2. Fidelio Property Management. - 3. Fidelio F&B Stock Management System. Major implementations of Micros 8700 running on Sco Unix V3. Sun Resort Hotel Chain (5 properties). Naiade Resorts Hotel (7 properties) – Now Lux Collective. Veranda Hotels (4 Properties). Indigo Hotels (4 Properties). Pizza Hut Mauritius - micros 2700 (6 Outlets). Maritim Hotel - micros 4700. Oberoi Hotel - micros 8700. Domaine les Pailles - Micros 8700 & Fidelio F&B. The Residence Hotel - Fidelio F&B + Micros 8700.

System Administrator

Kamara Textile Ltd

1991-1 - 1995-7 · 4 yrs 7 mos

Textiles & Garment factory. Employing around 500 persons. Responsible for the day to day running of IT systems of the company. Ensure optimum system uptime. Technical assistance and support to users. Coordinate and manage ongoing computerization projects. Implementation of an ERP with Import & Export Module, Full Accounting, Merchandising, Fixed Asset Management, Procurement & Inventory Management. Log and perform daily external tape backup. Maintain & Support company´s IT infrastructure. Staff training - IT and ERP related. Internal Software Development. Designed and developed a complete Payroll System for the company which was used to record employees details, compute attendance, leaves, productivity bonus, generate Pay Slips for around 500 employees fortnightly. Participated and helped in the computerization of the major sections of the factory.

Receptionist

Sunlife Mauritius

1988-12 - 1990-11 · 2 yrs

A Sun International Hotel. Guest Welcome, Check In & Out. Attend and assist to guest inquiries. Manually posting of bills from various departments and outlets. Cashiering /Invoicing/ Currency Exchange. End of Day Closure & Night Audit reports. Achieved the Sun International Best Receptionist Award - 1991