Ramon Ascard

At Chemical Abstracts Service (CAS), a division of the American Chemical Society, we are scientists, technologists and business leaders who continuously and passionately pursue new knowledge in our quest to fuel scientific discovery and empower innovation. Dedicated to the ACS vision of improving people’s lives through the transforming power of chemistry, the CAS team of highly trained scientists finds, collects and organizes all publicly disclosed substance information, creating the world’s most reliable collection of content that is vital to innovation worldwide. CAS provides a suite of solutions relied on by researchers, patent professionals and decision-makers around the world that advance the scientific enterprise by enabling discovery and facilitating workflows. I`m responsible for managing a portfolio of business across LATAM strategic accounts, focusing on pharmaceutical, chemical and government institutions. My main goal is to driving sustainable territory growth by securing renewals and expanding new business through a consultative, insight-led and AI focused approach. Also, collaborate with researchers, data scientists, and executives to deliver custom services and increase adoption and promotion of AI within CAS SciFinder & BioFinder Discovery Platforms, and other key tailor-made solutions. In addition, to act as a trusted advisor to scientists and technical users—leveraging deep chemistry knowledge and research workflows to align value to customer`s strategic goals and real KPIs. In others words, my goal is to lead digital transformation proving scientific, strategic and reliable impact to CAS` partners. CRM: Salesforce

Key Solutions Business Executive At TOTVS, the largest Brazilian Tech Company, under the healthcare vertical, i'm responsible for connecting partners and relevant solutions to provide them with automation and reliable digital transformation from HR to Marketing, from Finance to AI, using data-driven and consultative approaches to drive sustainable territory growth, managing full sales-cycle and alignment with TOTVS' business strategy. CRM: Protheus

Regional Sales Manager - Global Growth Markets At Wolters Kluwer Health Learning Research & Practice division i had primary responsibility for meeting and exceeding sales goals and driving profitable growth in accounts within Brazilian territory. Skilled in SaaS, B2B sales, Customer Success, Digital Health and Digital Transformation. Focused on providing key hospitals, medical colleges, medical societies, medical councils and pharmas with electronic access to medical education through OVID technologies. Managed exisiting customers accounts and secured renewals by mitigating risk, building a tailor-made solution focused on client's needs, as well as pursuing new business opportunities in brazilian healthcare, research and education market. Skilled in sales methodologies like Miller Heiman, MEDDIPICC and BANT, managing full sales-cycle. Project: Recognized for the international deal (Outside US) of the Key Project Management Tool in FY 2024. CRM: Salesforce

Sales Account Manager Brazil Jointly with a great team of experts, managed customer relationship and helped promote the Minerva platform in the Brazil's health IT market, managing full sales-cycle. Totally aligned on the adorable mission of saving lives through technology, mphrX is the best gateway for healthcare institutions to drive digital transformation faster and better. Skilled in SaaS, B2B sales, Customer Success, Healthtech, Digital Health, EHR, FHIR, CRM. Conducted sales of Minerva and related services in the assigned territory, supported the delivery team in their deployment efforts, track, ensure and improve Customer Satisfaction, unlocking a better patient experience by automating the digital journey, engaging him and connecting physicians and patients, providing them with a single and easy to use platform. Skilled in value-based selling and sales methodologies like Miller Heiman, MEDDIPICC and BANT. CRM: HubSpot

Renewals Manager Brazil Managed renewal accounts at risk within the assigned territory, strengthening the relationship with partners, and unlocking value from data, by mitigating attrition and ensuring renewals revenue. Working closely with internal and external stakeholders, actively listening to customers in order to identify their needs, connecting them with personalized solutions, helping to improve and promote digital transformation in brazilian territory and bringing companies and customers together, managing full sales-cycle. In adittion, jointly with US and Canada Renewals Team, helped on public quoting process to the US Government Accounts, and customer success project, in order to improve customer satisfaction. CRM: Salesforce

Account Executive for Brazilian Healthcare, Pharma, Corporate, Government and Academic Market Jointly managed with the regional manager a portfolio of healthcare, corporate, academic, research, biomedical and government clients (B2B and B2G). Renewed existing accounts. Mapping and developing new business opportunities, improving Customer Service, and conducting Online and Onsite demonstrations of the evidence-based medicine and academic platforms. Trips to the territory assigned, managing full sales-cycle. Mastered the full sales cycle and committed to customers satisfaction and improving quality of access to information for customers and end users, and managing named accounts. Skilled in value-based selling, sales methodologies like Miller Heiman, MEDDIPICC and BANT, Software as a Service (SaaS), strategic planning, field sales, presentations and trainning sessions. Responsible for corporate, academic, government and healthcare accounts, improving analytical skills, outbound and inbound marketing strategy, strengthening relationship with customers, market research, competitors research, weekly meetings, and daily reports in CRM. Improving onboarding and supporting customer needs in order to ensure renewal process. Project: A great point to highlight is the 300% sales club award achieved in FY 2019. CRM: Oracle Netsuite

Account Manager Olympic Games Rio2016 During this journey as an Account Manager at IMM, a company specialized in entertainment and sports events, i led the commercialization of the Rio2016 Olympics™ corporate assets. During the period, I worked under the individual monthly budgeting goal of over R$1 million, reaching R$40 million in corporate products and sponsorships at the end of the project. Among my daily activities it's important to cite: customer relationship programs (exclusive experiences in Olympic box seating, logistics, and hospitality services), as well as management of the International Olympic Committee's client portfolio from around the world. Working closely to the C-Level executives, i was able to increase my soft skills such as: Consultative Sales, conduction of training, seminars, education and presentations, and connecting customer with customized solutions. Mastery of full sales cycle. CRM: Hubspot

Senior Account Executive - Hospitality Arena Maracana Promoted to Senior Account Executive at IMM, a company specialized in entertainment and sports events, i was responsible for leading the commercialization of Arena Maracana Stadium Boxes in a 12 month contract with all soccer games and events included during the current year. Also, used to manage the hospitality sales for Rio Open, Rock in Rio and other VIP events. Working closely with marketing, service and legal department, in order to ensure the best customer experience and strengthen the relationship with partners. CRM: Hubspot

Junior Account Executive - Hospitality Arena Maracanã During this journey as a Junior Account Executive at IMM, a company specialized in entertainment and sports events, i was responsible for leading the commercialization of Arena Maracanã Stadium Boxes in a 12 month contract with all soccer games and events included during the current year. Also, used to manage the hospitality sales for Rio Open, Rock in Rio and other VIP events. Working closely with marketing, service and legal department, in order to ensure the best customer experience and strengthen the relationship with partners. CRM: Hubspot

Airport International Sales Agent At Latam Airlines, i was responsilble for customer satisfaction and consultative sales regarding international trips at Santos Dumont Airport. Main tasks were selling international air tickets and assistance to passengers at SDU Airport. Improving skills such as hospitality services, resilience, practice and solution of emergency problems. A success case to outline is the invitation for training of new collaborators at VIX Airport, in Espírito Santo, where I lived for 04 months, assisting and teaching airport system lessons of air ticket issuance, and airport procedures, such as; hospitality, customer service, concepts of resilience and focus on problem solving on land. CRM: SAP

Manager Assistant In this opportunity i was used to conducting customer profitability analysis and account strategy formulation with the help of product specialists, as required, for both existing and potential clients. Also responsible for a portfolio of clients, managing the opening of accounts, identifying clients' needs and goals, providing investment consultation, general financial advise and day-to-day help, and executing the account strategy plan including cross-selling activities or phase-out activities.