Ramana VN

Created complex Jira workflows, field configurations, screen schemes, permission schemes and notification schemes in JIRA. Implemented and configured Jira integrations with LDAP and Active Directory(AD) for centralized user authentication. Implemented authentication and authorization mechanism for Jira APIs, ensuring secure access to sensitive data. Developed custom scripts and automation rules to streamline user provisioning and de-provisioning. Developed and maintained automation rules in Jira to streamline processes and reduce manual intervention. Worked on Plugins like X-ray, Automation for JIRA. Worked on Plugins like Script Runner, JMWE, Time to SLA, Last Log for Jira. Developed and Maintained custom scripts using Script Runner to automate tasks and extend Jira functionality. Configured and maintained Timepiece (formerly Time in Status) plugin to enhance Jira reporting and analytics capabilities. Utilized the Timepiece plugin to track and analyze time spent on issues across different statuses and workflows. Utilized Eazy BI for advanced reporting and analytics, creating custom dashboards and reports to provide actionable insights for stakeholders. Configured and managed Tempo Time in Jira for accurate time tracking, resource planning and project budgeting. Configured and managed Zephyr for Jira for efficient test planning, executing and reporting. Designed and implemented REST APIs and Groovy scripts to ensure seamless data flow and process automation. Developed Custom APIs within Jira using Java and Atlassian SDK, allowing for tailored functionality to meet business requirements.

• Experience in creating and customizing the Jira projects (Scrum, Kanban) end to end as per business requirement. • Strong experience in customization of Issue types, Screens, Workflows, Fields, Permissions, Notification schemes. • Worked on advanced workflows functionalities like Conditions, Validators, Post functions, Properties and Triggers. • Good experience in configuring and helping the users in setting up of Boards, Dashboards and JQL filters. • Able to integrate Jira with another tools like Confluence, Gitlab, Ops genie. • Hands on experience in creation of issues in bulk using the feature CSV import. • Able to implement the server-side activities like Version Upgrades, Migrations and new plugins evaluation and installations. • Responsible for application backups, re-indexing, restarts and cleanup activities. • Good experience in managing users and groups which are hosted on Jira internal server and also external user directories. • Experienced in creation and deletion of Spaces in confluence and also managing permissions at Global, space level and page level. • Creation of new Templates and helping the users in using various Macros available in confluence to make their documentation effective. • Experience administering Atlassian products (Jira, Jira Agile, Confluence). • Excellent understanding of Agile development methodology. • Jira System administration and Project level administration experience. • Create Customized Dashboards, JQL Filters and shared with teams and used it on gadgets. • Install and Up-gradation of Jira and Confluence in both Linux and Windows environments. • Worked in Jira Data center, server and Jira cloud environment. • Provide User Management and support for 5000+ users. • Worked in JIRA Customization with Workflow Schemes, workflows, Permissions, User/Group access controls, Notifications, Screens, Fields, Issue types and various other scheme settings.

• Gather requirements for business processes, and determine ways to optimize/improve ServiceNow/Confluence. • Build and configure complex workflows and screen, field, security, and notification schemes. • Administration of Atlassian Add-ons and 3rd party integrations, plugins, and extensions. • Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports • Develop & maintain custom ServiceNow workflows based upon business requirements • Created custom permission schemes, notification schemes, screens, and similar configuration changes on a project-by-project basis. • Created and manage security schemes, permission schemes and configurations • Collaborated effectively with other technical teams to exploit new technologies to enhance the applications and service infrastructure - determine ways to improve the Service Cloud • Prepared support, operate related documents and providing trainings to Jira end-users. • Tested new versions of the tools and plug-ins to ensure compatibility in Dev Instance and later installed in PROD environment. • Worked on managing users, space level permissions and page level restrictions on Sharepoint. • Created Projects, Repositories and setting up of permissions, Hooks, branching models in Bamboo.