Ramachandran Kumaraswamy (MBA)

Lululemon is a premium athletic apparel company that designs innovative, technical gear for yoga, running, training, and other active pursuits. They are dedicated to creating high-performance products and experiences that promote wellness, movement, and a mindful lifestyle for a global community. Developed a working Proof of Concept (POC) for a Robotic Process Automation (RPA) tool using Node.js, Express, and Puppeteer, demonstrating how headless SSO-bypass scripts and real-time log streaming reduce manual operational overhead. Architected a Terraform-based CI/CD pipeline, establishing a GitLab blueprint for enterprise endpoint management.

Served as technical pre-sales consultant for Norton 360 cybersecurity across 11 Best Buy locations in BC. Built competitive positioning strategies against rival security products, delivered technical enablement to retail teams, and drove customer education programs that translated complex cybersecurity features into clear consumer value. Early go-to-market foundation that led directly into my current ASUS AI PC regional role.

As Founder & Lead Consultant at Silicon Monkey Technology Services Ltd. I spearhead AI solutions architecture, delivering GenAI-powered automations and MLOps optimizations that slash costs by 10% and streamline operations for HR, B2C, and small-business clients. Signature Projects & Deliverables: Built and shipped a Microsoft Teams “Virtual HR” assistant on Azure using a RAG stack—Azure AI Foundry Agent + Azure OpenAI with Azure AI Search (vector + semantic ranker) to answer policy queries with grounded citations. Productionized on Azure App Service with managed identity, Key Vault-backed secrets, and end-to-end observability via Application Insights, then distributed securely through the Teams Developer Portal for the client AI Web Platform MVP: Architected and launched a pre-seed AI-powered web platform using React/Node.js/TypeScript, integrating GenAI embeddings (commercial + open-source embedding models) and neural networks on NVIDIA RTX hardware; optimized ETL pipelines via Azure DevOps CI/CD for personalized B2C experiences and rapid scalability. Digital Transformation for Clinics: Created and managed responsive, SEO-optimized websites for Fit Body Rehab (Client-Surrey physiotherapy clinic) using .NET Core and RESTful APIs—enhanced mobile booking integrations, increasing client appointments by 20%. SEO & Visibility Boost: Executed Search Engine Optimization (SEO) campaigns with Semrush for Client - Mamba Drainage (Surrey), targeting local keywords to drive 25% organic traffic growth and improve lead generation for service-based businesses.

TalentClick is a leading provider of employee assessment and development solutions, helping organizations unlock the full potential of their workforce. Focusing on innovation and expertise, TalentClick empowers businesses to make informed hiring decisions and drive employee growth. • Architected tailored solutions to optimize client operations(B2C), collaborating with co-founder and key stakeholders to align software architectures with business needs. • Designed and developed a responsive employee engagement survey dashboard using React.js with TypeScript/JavaScript, NPM Package manager, and third-party modules, enhancing employee experience and insights. • Proposed and provided business solutions to integrate existing business solutions with the Microsoft Power Platform and Co-Pilot, enabling seamless automation, enhanced efficiency, and improved decision-making and cost-savings.

Lush creates fresh, handmade cosmetics using ethically sourced ingredients and minimal packaging, promoting sustainability and cruelty-free practices. Their innovative products range from skincare and haircare to bath and body essentials • I have implemented an automated shipment process by leveraging Microsoft Power Apps and Power Automate tools, PowerShell scripting, SQL databases, SharePoint, and third-party solutions, resulting in significant cost savings. • I have designed and developed responsive, customer-centric retail front-end web applications utilizing React.js with, OAuth, TypeScript and JavaScript. Implemented intuitive user interfaces to manage customer waitlists efficiently. • Built response and intuitive user interfaces using power apps(Power Platform) • I have automated diverse finance-related tasks and distribution processes, significantly reducing operational burdens. • I have built various monitoring solutions to ensure the optimal stability of applications and infrastructure, particularly during peak holiday seasons. • I orchestrated the automated updates for security software on Mac OS devices across the floor. • Optimized organization chatbots using Microsoft Artificial Intelligence for enhanced efficiency and user experience. • I have collaborated with the innovation team to develop and configure retail engineering solutions, including automation and setup of MPOS, POS, and other related technologies. • Demonstrated how Azure AI and other cutting edge can be leveraged to streamline business processes and improve efficiency. • Building Front end web apps and a diverse array of monitoring solutions. • Product owner for JAMF (Mobile device management) and nFront Solution. • Architecture review, Risk Management on infrastructure and Retail related projects.

Lush creates fresh, handmade cosmetics using ethically sourced ingredients and minimal packaging, promoting sustainability and cruelty-free practices. Their innovative products range from skincare and haircare to bath and body essentials Designing and configuring zero-touch deployments for macOS, iOS devices Designing and coding the website end to end using PHP, HTML, Jquery Automated daily Active directory imports (users creation, deletion, modification) and employee onboard and offboarding process using PowerShell Creating components sections using Angular CLI (node.js) Migrating on Prem environment to Azure cloud using Iaas mechanism Migrating and deploying D365Ax using Dynamics deployment services in LCS Administrating, deploying and engineering JAMF cloud services for retail IPods and iPad devices Building tools to accelerate daily routine tasks using PowerShell and python End-user engineering Developed a Self-healing windows app to resolve production issues (It's a part of Hackathon) Tested and implemented Retail Digital Signage for stores and manufacturing units Building and configuring the site collections, content, administrating SharePoint online (office 365)

PNI Digital Media, based in Vancouver, specializes in providing innovative online and in-store digital photo services. They partner with major retailers to deliver custom photo products, enhancing customer experiences through cutting-edge technology and seamless integration. Building software package releases and deploying it in UAT and Production environments using Octopus deployment tool. Performing configuration management in GIT by maintaining software code versioning using source control. Monitoring Elastic search applications and web servers using Kibana. Installing & configuring tentacles agents in application servers Configuring and monitoring load balancer F5 and ensure applications are running at its optimum level. Developing power shell scripts to automate Release status reports and application event notifications. Documenting support issues, updating knowledge base article and providing knowledge transition to the team members. Managing support tickets & updating project tasks in JIRA

Best Buy, a leading retailer of electronics and appliances, offers a wide range of products and services both online and in-store. Planning and implementing automated & manual deployments on .net, Java, Apache SOLR 5.2.1 and tomcat based applications, running on both windows 2012 and red hat Linux 2.6.3 operating systems. Performing configuration management using GIT, bitbucket. Maintaining software code versioning using source control and automating software development process using Continuous integration tool Jenkins. Configuring Zen load balancer issues on the UAT servers & troubleshooting network performance issues. Implemented SSL on production web servers to enable secure transactions. Configuring cache static content in Nginx instance to increase the application performance. Configuring Exchange and message queue using Rabbit MQ tool and enabled high responsive time to the applications. Working with JIRA to track defects, Sprint goals and other project progress & impediments to comply with best buy process management. Performing couch base document modification and updating the SQL tables, store procedures for troubleshooting. Configured Grafana monitoring solution to monitor UAT application health checks during performance testing. Understanding of ITIL, Agile and waterfall project methodology. Documenting support issues, updating knowledge base article and providing knowledge transition to the team members. Performed environment validation by comparing new/existing configuration using Jenkins tool, and check the integrity of apache SOLR 5.2.1 applications using java applet tool. Co-ordinating with change management team to ensure the proposed changes to the business solutions are captured and acquires approval from the stake holders. Automating application deployments using dockers and openshift for automated deployments in UAT environments.

Cognizant Technology Solutions is a global leader in IT services and driving digital transformation. I have collaborated with Western Union to deliver advanced digital transformation services. Project engineering focused on technical design, organizing, planning, and implementation. Delivering Microsoft Windows level three system administration & Java based applications, tier two Citrix and SQL Server management support. Expertise in Engagement Management, Problem Management, Configuration management & Change management. Expertise in application infrastructure support, Website engineering & remote infrastructure. Hands-on experience in risk Management and a good team player in business continuity planning. Setting up and configuring the VPN and providing troubleshooting in all Windows server level & network-related firewall & load balancer levels. SSL certificate generation and offloading on LTM (CN/SN level) Currently engaged in several infrastructure consolidation projects. Maintain department control documents specifically relating to infrastructure support. Certified Professional in Microsoft IT, ITIL V3, SIX SIGMA, and further a Sun Solaris certified administrator.

Delivering Microsoft windows level three system administration,.net & Java based applications, tier two Citrix and SQL Server management support. Expertise in Engagement Management, Problem Management,Configuration management & Change management. Expertise in application infrastructure support,Website engineering & remote infrastructure.

Providing level 1 Support for Windows 2003 Server. Remote administration of servers for the problem across Fidelity offices related to Microsoft Windows operating system. Active Directory users and groups management Maintaining and monitoring Citrix web server, MS Exchange server, Black berry server Configuring and troubleshooting Microsoft Outlook and Outlook express Providing secure access to the user with appropriate security rights and group policy. Providing resolution for all Java oriented application and Web consoles Setting up and configuring the VPN and providing basic troubleshooting the network related issue in desktop and server level. Administrator for all FIDS (Flight information display screen) and kiosk machines is in airports. Providing incident Management as a core helpdesk support to client (Voice / Email).

I provided 1st line phone technical support for DELL customers & Sales Providing hardware and software support for DELL desktop and DELL laptops on Windows operating systems: 2003, Win XP and Vista. Performed Sales on computer parts Configured and installed new desktop systems with Microsoft operating systems. Obtained problem descriptions from customers and recreated the scenarios in a test environment. Installed processors, memory, PCI, and AGP cards on DELL hardware. Handling customer's call and resolving the issues efficiently

Did my bachelors in Hindustan College of Engineering (Under Anna university affiliation) During College Time I participated on Cultural events and several Motivation programs.