Rami Sleem

▪ Managed customer accounts, field operations requirements and delivery. ▪ Ensured high-quality performance for customers within agreed SLAs. ▪ Handled P&L management, aiming to increase profits and reduce expenses. ▪ Provided effective leadership, driving performance, engagement, and personal ownership of development and career satisfaction. ▪ Maintained positive customer experience and satisfaction, establishing strategic relationships among entities. ▪ Resolved and prevented escalations, serving as the escalation point for customers. ▪ Oversaw project management and planning, ensuring timely completion and customer satisfaction. ▪ Obtained customer acceptance and allocated project revenues. ▪ Tutored and developed procedural and improvement plans to best serve the needs of the customer and organization.

▪ Installed and maintained LAN/WAN with mainframe network architecture as per standard networking protocols. Monitored and troubleshot Cisco routers, switches, Unified Computing Systems-Cisco servers, and EMC Clariion/VNX Storage Modules. ▪ Deployed and oversaw hardware, software, and operating systems, performing regular system checks and preventive maintenance to ensure optimal system performance. ▪ Provided technical support to clients, including maintenance and troubleshooting for Automated Teller Machines (ATMs) following appropriate security procedures. ▪ Managed the delivery of NCR assets to customers, including tools, software, vehicles, documentation, and intellectual property. ▪ Developed and maintained customer relationships through informal communication channels at local branches, stores, and offices. ▪ Kept detailed records of all log calls, inventories, and expenses for delivery services, including telephone, private automobile, and public transportation costs.

Key Responsibilities: ▪ Providing technical support to clients, including maintenance and troubleshooting for Automated Teller Machines (ATMs) in accordance to appropriate security procedures. ▪ Handling whole gamut of activities for NCR assets delivery to customer’s inclusive of tools, software, vehicles, documentation and intellectual property as per the allocation of management. ▪ Developing and maintaining customer relationship through informal communication channels at local level for various branches, stores and offices. ▪ Keeping appropriate track record of all log calls, inventories, expenses for delivery services whilst including telephone, private automobile and public transportation costs. ▪ Ensuring procedural adherence and resolving unexpected technical difficulties, identifying bottlenecks and providing effective solutions.

▪ Performed cabling and CCTV camera installations to enhance security systems while maintaining wired communications and radios. ▪ Installed various cable audio TV, satellite master antenna TV, and wired communication systems. ▪ Issued site instructions, handled technical queries, and submitted reports to senior management daily/weekly. ▪ Determined appropriate technology for customer networks focusing on interoperability of various standards and protocols. ▪ Supervised quality standards and safety measures on-site, ensuring adherence to all operational regulations.

▪ Installation and configuration of radio communications during the 2006 Asian games. ▪ Assisted and trained users, referees and judges on equipment usage and in resolving any issues.