ramiro estrada

mycomputercareer

About

Experienced Service Technician with a demonstrated history of working in the information technology and services industry. Skilled in Customer Relationship Management (CRM), Team Building, and Contact Centers. Strong engineering professional graduated from Santa Barbara High School.

Country

united states

City

los angeles

Industry

information technology and services

Skill

customer service, salesforce.com, technical support, troubleshooting, crm, account management, leadership, customer retention, cross functional team leadership, customer satisfaction, management, sales, team leadership, networking, product development, training, process improvement, team building, quality assurance, vendor management, data analysis, pricing, sales operations, customer experience, access, cold calling, forecasting, product marketing, call centers, sales management, selling

Experience

mycomputercareer

level 2 technical support

fleetup

2020-3 - 2020-8 · 6 mos

front end lead

kmart corporation

2011-1 - 2013-1 · 2 yrs 1 mo

technical support

robert bosch

2012-9 - 2013-4 · 8 mos

I assist customers with Auto diagnostics tools applications using GoToAssist to connect to their computers, un-install and re-install our software, clear security settings, update Java, set up wireless connection between the computer and the tool and set up communication between our tool and various other applications.

technical support specialist

autovitals

2014-4 - 2014-9 · 6 mos

customer service

bevmo!

2013-12 - 2014-5 · 6 mos

Cash handling, Stocking inventory, Assisting customers with product inquires.

client service representative

h&r block

2014-1 - 2014-4 · 4 mos

Check in clients appointments, Schedule appointments, Filing, Cash Handling.

customer service representative

ergomotion, inc

2013-4 - 2013-10 · 7 mos

I assist with Warranty claims and registration by trouble shooting the problem and determining a resolution.

global customer support

citrix

2006-1 - 2009-1 · 3 yrs 1 mo

* Provided technical support with such computer programs such as GoToMyPC, GoToMeeting, GoToWebinar and GoToAssistExpress * Provided customers with not only technical information to solve their problems but with empathy and courtesy.

dispatch and billing specialist

cox communications santa barbara ca

2004-5 - 2005-9 · 1 yr 5 mos

I was in charge of troubleshooting customer account problems as well as explained billing statements and answered any questions presented. I also assisted customers with technical support concerning cable and internet problems. I would record and confirm all escalated calls and installation appointments scheduled. I would also be the oversee the scheduling or canceling of the appointments depending on the situation.

customer service

abc-clio

2010-9 - 2011-11 · 1 yr 3 mos

I assist customers with database access issues such as, forgot password, non active subscriptions, technical issues with the Databases and E-books. I also set up accounts with access to databases in CAS (Online Order Form) for School Districts and University's as well as Libraries I enter orders in Elan and CAS (online order form) for E-books and hard books. I log notes and create cases in Salesforce for all accounts.

services technician engineering

curvature

2014-9 - Present · 12 yrs 1 mo

Curvature is the world's leading global technology equipment and services company. Based in Santa Barbara, California, Curvature has revolutionized the pre-owned market of networking and data center equipment, providing customers with global solutions from corporate locations in the Americas, Europe and Asia. Founded in 1986, and formerly operating as Network Hardware Resale, Curvature is reshaping the IT industry. By freeing companies from the constraints of traditional IT partners that limit options and terms, Curvature gives customers more choice, freedom and control over their networks and technology assets.For more information, visit www.curvature.com