Rami Alghamdi

• Lead the company’s compliance with Saudi Arabia’s Personal Data Protection Law (PDPL) and NDMO standards. • Develop and maintain Records of Processing Activities (RoPA), Data Privacy Impact Assessments (DPIA), and internal privacy frameworks. • Conduct third-party data protection assessments and oversee review of Data Processing Agreements (DPA), NDAs, and Standard Contractual Clauses (SCCs). • Coordinate with Cybersecurity and IT teams on incident response, breach investigations, and risk mitigation. • Provide privacy reviews for new systems and vendor solutions, including AI and cloud-based tools. • Drive employee awareness and training campaigns to improve data protection culture across departments. • Liaise with regulatory bodies and manage data subject rights requests and inquiries.

• Supervise and mentor service desk staff, including hiring, training, and performance evaluations. • Allocate resources effectively to ensure coverage and service quality. • Develop and implement training programs to enhance the skills of the team. • Ensure that all incidents and service requests are logged, tracked, and resolved within the defined SLAs. • Monitor and report on service desk performance, identifying areas for improvement. • Develop and enforce service desk policies and procedures. • Ensure a high level of customer satisfaction through prompt resolution of issues. • Implement feedback mechanisms to gather customer input and improve service quality. • Act as an escalation point for complex or high-priority issues. • Identify and implement process improvements to enhance the efficiency and effectiveness of the service desk. • Work with other IT teams to ensure seamless service delivery across departments. • Stay updated with industry trends and best practices to continually improve service desk operations. • Generate regular reports on service desk performance, trends, and customer feedback. • Maintain accurate documentation of processes, procedures, and issue resolutions. • Present findings and recommendations to senior management. • Oversee the use of service desk software, ensuring it meets the needs of the team. • Evaluate and recommend new tools and technologies to improve service delivery. • Ensure that the service desk team is proficient in the use of all relevant tools.

* Maintain all telecommunication tools and accessories such as servers and switches. * Install, configure and provide support to all networking accessories in different workstations. * Identify and resolve all hardware related problems for better performance and detect issues for networking strategies. * Monitor systems to oversee firewall and other network related improvement processes. * Ensure networking stability and monitor all work regularly. * Prepare and maintain networking documentation network and cabling layouts. * Perform troubleshoot and resolve VOIP systems and VPN related problems. * Assist to set up phone base and configuration of various network. * Maintain an inventory of IT property and assets. * Collect all data in more organized way to ensure better IT documentation process. * Maintain modern techniques and methods in computer firms.

* Writing efficient code * Creating websites/a website using standard HTML/CSS practices. * Working closely with web designers and programmers to produce the website. * Constant communication with other colleagues in the business to develop and deploy their content – and ensuring there is a clear establishment of what can be created within what timeframe. * Researching different software programs, maintaining software documentation. * Implementing contingency plans in case the website goes down. * Maintaining and expanding/enhancing the website once built.

* teaching a course called “information technology skills”. Also, I received a recommendation from the department. * Work with the lead teacher to monitor the class schedule. * Assist teachers with lesson preparation by getting materials ready and setting up equipment. * Revise lesson material with students individually or in small groups. * Oversee students during non-classroom times including in-between classes, during lunch, and on field excursions. * Collaborate with lead teachers to recognize issues students are facing and recommend solutions. * Help lead teachers to create lesson plans. * Attend all training classes, parent conferences, and faculty meetings.

Master’s of Science, Majoring in Computer and Information Sciences.

Bachelor’s of Science Degree, Majoring in Information Systems.