Ramesh Bhoopathi, BE(CS), MBA(Big Data Analytics)

Client: Retailer Application in CRM Salesforce, Govt. Public Sector Application in CRM Salesforce from Feb 2024 to Till Date Client: Telecom Application in Salesforce CRM, OmniStudio from May 2023 - Feb 2024 Skills: Salesforce.com Administration · Apex Programming · Telecom · Enterprise Architecture · Business Analysis · SQL · SDLC · Salesforce.com · CRM · Databases · Agile Methodologies

Government Service Clients, Canada ---------------------------------------- Role : CRM Senior Consultant Responsibilities:  Sales Cloud, Service Cloud, Experience Cloud and Marketing Cloud  Standard and Custom Objects, Custom Fields, Record Types, Formula, Page Layouts, Custom Tabs, Profiles  Permission Sets, FLS, Security, Sharing, Approvals, Queue, Workflow, Validations, Flow, Process Builder  LWC with HTML, JS, jQuery, XML, CSS, Apex Classes, Triggers, Visual Force, Aura framework, Lightning Components and SLDS  SOQL, SOSL, Workbench  Integration using Apex Web Services with REST and SOAP API  VS Code, Source Control with GIT, Bit bucket, Code Reviews and Merging, JIRA  GIT, Bit Bucket, ChangeSet, Salesforce Sandbox Readiness, Prod Migration, Data Refresh, Data Loader, Dashboards, Reports.  SFMC Operations, Email, Journey, Advertising, Interaction, Mobile and Social Studio. Platform & Skills: Salesforce.com IDE, Service Cloud, Salesforce Cloud, Marketing Cloud, Experience Cloud, APEX Classes, APEX Triggers, SOAP, SOQL and SOSL, Experience, Visual force, Flows, Process Builder, Workflows, Reports and Dashboards, CSS, HTML, XML, JS, Data loader, Data Import Wizard, Migration Tool, Web services API, Validation Rules & Formulas, Email services, Security Controls, Sandbox, Production.

Telecom & Home Service Providers Client, USA --------------------------------------------------- Role : CRM Architect Responsibilities:  Analysis on existing CRM Systems, CRM Entities  Custom changes requirements gathering, Fit Gap Analysis  Design flow, Identifying Integrations touch points, Technical document update  Configurations, Integrations, Data Loading  Client Interactions, System Readiness & Study  Development  Delivery Assurance Tools & Skills Applied: Salesforce Lightning, Visual Force Page, Apex, SFMC, Workbench, Oracle Siebel Configuration, Scripting, Workflows, EAI Outbound, Inbound, Web Service, XML, XSD, IO, Data Maps, EAI Workflows, VBC, EBC, Business Service, XSLT, EIM,  Batch Load, Oracle DB, PL SQL

Ministry of Education, Case & Grant Management Solutions, Ontario, Canada ------------------------------------------------------------------------------------ Role : CRM Technical Architect Responsibilities:  CRM Solutions  Design  Mobile Application  Integration  Reporting  Release Activities  Delivery Tools & Skills Applied : Oracle Siebel, Open UI, AODA fixes in CRM, Development, Integration, Data Loading, BI Reporting, Mobile Application, Deployment, Testing, Release, Delivery, Support

Project : Product Engineering - Content Management (Sep 2017 to July 2018) Role : Architect | Work Location : India Tools & Skills Applied : CRM, Java, J2EE, Selenium, PL-SQL, WAS, Development, Deployment, Testing, Clients Coordination, Release, Support ********** Project : CRM Upgrade Continuation for Banking Client, Canada (Nov 2015 to Aug 2017) Role : Architect | Work Location : Canada Tools & Skills Applied : Oracle Siebel, Salesforce Application, Open UI, CRM Upgrade Siebel 8.1.1.7 to 8.1.1.14, CBS, Java, J2EE, PL-SQL, WAS, Development, Deployment, Testing, Clients Coordination, Release Management & Delivery, Support ********** Project : CRM Upgrade and Open UI for Banking Client, Canada (July 2015 to Nov 2015) Role : Architect | Work Location : India Tools & Skills Applied : Oracle Siebel, Salesforce Application, Open UI, CRM Upgrade Siebel 8.1.1.7 to 8.1.1.14, CBS, Development, Deployment, Testing, Clients Coordination, Release Management & Delivery. ********** Project : CRM Upgrade and Open UI for Media Communication Client, UAE (Dec 2014 to May 2015) Role : IT Manager | Work Location : UAE Tools & Skills Applied : Salesforce, Oracle Siebel, Open UI, CRM Upgrade, Development, Deployment, Testing, Clients Coordination, Release, Delivery, Support ********** Project : Dealer Management System for Automotive Client, Germany (Mar 2012 to Nov 2014) Role : Technical Project Manager | Work Location : India Tools & Skills Applied : Oracle Siebel, DMS, Salesforce, CRM Upgrade, Development, Deployment, SFDC Migration & Development, Testing, Project Management, Coordination, Release, Support

Project : Airlines Client, USA Role : Consultant Responsibilities  Analysis, Designing, Proposal Documents, SOW  Implementing Configurations, Scripting, Business Service, Workflow Creations  Re usability Solutions  Implementing Integration, Creating Objects, Outbound and Inbound web services  Automation  Haley Business Rule Validation  Responsible for Data Migration  BI Publishing Reporting  Business Rule Validations and Defect Analysis  Release Management, WSR, Project Performance  Deployment Skills Applied: Oracle Siebel, EAI, Oracle DB, SOA, SABRE, Salesforce CRM (Configuration, Integration - Apex REST API, Apex REST Callout, SOAP, Visual Force, SOQL, SOCL, Lightning, Data Loading), Salesforce CRM Design

Project : Telecom Client, UK Role : Delivery Lead Responsibilities:  Application Analysis  Lead Management High Level and Low Level Design  Responsible for Configuration, Scripting & Business Service and Workflow Creations  Implementing Integration with External Systems, Creating Objects, Outbound and Inbound Web Services  Assignment Manager - Dynamically assigning positions in Leads, Accounts from external data loading. Batch Assignments for period upload  Responsible for Siebel BI Publishing  Defect Analysis and Resolutions  Marketing Admin Upload – Import mappings, loading external file data in to respective Account, Contact and Lead entities and dynamically assigning Sales Positions into Leads through Assignment Manager  Data Loading  User Manuals  Release Management  Delivery Non-Technical Responsibilities  Planning  Interacting with clients and all stakeholders  WSR  Reviewing project with management team  Reporting Status to the client

Project : Pharma & Life-sciences Client, USA Role : Technical Lead Responsibilities:  SDLC  Requirement Gathering  Scope of Work  Design, Development  Testing  Reviewing  Deployment, Delivery Tools & Skills Applied: Oracle Siebel Config, WF, Scripting, EAI, BIP, EIM, Oracle DB

Project : Telecom Client, Australia Role : Module Lead Responsibilities:  CRM Gap Analysis  Re-usability Components  Design Analysis  Low Level Design  CRM Configurations  Integrations  Automation  QA Process  Testing  Deployment Tools & Skills Applied: Oracle Siebel, Config, WF, Scripting, EAI, Reporting, EIM, Oracle DB, Siebel Marketing, LMS

Project : Forex & Financial Clients, India Role : Developer Responsibilities:  SDLC  Requirement Gathering  Scope of Work  Design  Development  Testing  Support Skills Applied : NET Framework Design, Object Identifiers, LLD, DB Design, Coding, DB Integration, Fixes, QA Process, Testing, Deployment, ASP, .NET, Java, SQL, VB COM, HTML, CSS

 Analysis, Design, Testing on Web Portals,  Instant Messenger, Website Development