Ramesh V Iyer

- Responsible for project delivery, leading and driving technology projects involving system integration to 3rd party / regulatory solutions - Driving solution deployment on VMs / K8s on AWS cloud, Azure DevOPS infrastructure - IT Service Management, Incidents / Problem management for CCIB Country Technology

IT Service Management, Incident, Problem management, preventive/permanent process management. My responsibilities include part of Regulatory initiatives, Regulatory submission activities, Data Localisation Program, IN Stability initiatives among others

Madi International is into distribution of Professional Beauty products to their Clients in the Middle East since 25+ years of its existence with 500+ employees • Manage Group IT Operations of their business in UAE, KSA, Qatar, Oman, Lebanon. • Manage Group Business Solutions, IT Infrastructure • Implemented Group IT Road Map, IT Policies, IT SOPs • Implemented Regional Data Center for IT operations for all region with latest IT infra and BC/DR solutions • Implemented ERP-3pl project, Mobile Sales solution for the beauty product line interfaced with the ERP • Implemented BI solution for Supply Chain & Distribution

Virgin Megastore a leading entertainment lifestyle retailer in the MENA region, operates over 40 stores in 9 markets in the Middle East and North Africa. Reporting to CEO was responsible for following critical deliverables • Developed and implemented Regional IT strategies and policies, deliverables & IT operation across multiple countries in Mena region to improve technical capabilities to support growth and open new markets • Implemented ERP systems like Oracle JDE, Hansaworld & Retail solutions like IBM SurePOS, LS Retail among others. Setup Cloud & On-prem Data center • Deployed revenue growth initiatives - Loyalty Program, Gift card, Ext Warranty, Pre-owned product program to improve top line, Store Traffic analytics to provide actionable information on conversion rate, average basket, staff scheduling resulting in improved conversion rate • Implemented Ecommerce on SAP Hybris, integration ERP, Retail, Supply-chain, 3PL, including change management initiatives, Retail mobile payment for hyper events and festivals

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts across the Middle East and Africa in Fashion and Accessories, Food and Beverage, Home furnishings, Sporting goods, Multimedia and beauty and cosmetics, with over 10,000 employees & 550+ stores spread across 13 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Jordan, Saudi Arabia, Kenya, Kuwait, Lebanon, Oman, Qatar and United Arab Emirates. • Implemented Group wide IT strategies, Project Management, Implementation & Rollout of ERP, Supply Chain solutions • Implemented On-prem Data centre with BCP/DR rollout. • Involved in Business, Functional & Technical Analysis, Application Integration, Infrastructure Solution Design and part of complete project management cycle. • Implemented IT Ticketing system to manage Incidents, Problems and Asset Configurations. • Developing and implementing IT strategic Roadmap with comprehensive budgeting and ROI model • Deployment & Management of IT Infrastructure, IT Operation and Service, Support for Enterprise Solutions. • Implemented Process improvement & cost saving initiatives for Azadea Retail Operations • Accountable for Talent Planning, Recruitment, KPIs, Half-Yearly Performance Evaluations, Motivating & Training Team members & Team heads towards performance excellence. • Project management, Infrastructure design and execution of 200 + Azadea store openings in UAE including various POS solution implementation with interface to Oracle JDE ERP. • Major stakeholder of core team in implementing the IT roadmap for Fashion, Multimedia & F&B Franchise. • Managed following divisions– IT Business Solution, IT Infrastructure, IT Support & Services • Initiate and implement business process improvements with defined KPIs. • Enhanced IT governance processes through strategic alignment of IT with business needs and improving allocation and application of technology resources

KTS established in 1978 expanded through business growth and self-investment to become a leading provider of cargo support services, container-related services, transportation and reefer related services in United Arab Emirates and Saudi Arabia with a diverse portfolio of customers. As EDP Manager was responsible for IT operations and IT Business solutions of their Dammam, Jeddah and Riyadh locations.

Did my majors in Mathematics. Avid Chess Player