ramesh katti

* Completed the restructuring and re-cabling of Network Rack handling 200+ connections. * Installed an additional HP 48 port switch to make room for additional network points. * Rolling out HP thin clients, network printer installations. * Resolving Software and Hardware and network related issues with desktops. * Interaction with ISP for internet related issues. * Escalating the issues related to server to the related team member.

* Responsible for smooth running of IT retail store. * Laptops and Computer Peripherals sales. * Installation of Application Software, Antivirus and updating software on laptops. * Windows OS upgrades , Laptop hardware Upgrades * Troubleshooting S/W and H/W related issues with Laptops over phone and in-store. * Installation of wireless router and Wireless USB adapter. * DSL Modem Installation and Configuration, TCP/IP troubleshooting and configuring. * Assisting in store retailing duties e.g. promotional displays, handling cash, assisting in stock-take. Handling deliveries from vendors and stock updates. * Vendor Interaction for procuring stocks and after sales customer follow-up calls. * Preparing Monthly Reports on Sales, Services and Staff attendance.

* Build, Install and troubleshooting PCs and related hardware on Windows platforms. * DSL and Cable modem installations. * Plan, Design & Implementation of LAN for Internet cafes. * Network cabling and Hub/Switch installation. * Providing onsite and telephone support to end user’s software & hardware issues. * Troubleshooting network and internet connectivity issue. * TCP/IP, DNS configuration setting for Internet connectivity * Resolved desktop, laptops, printer problems. Firmware updates and patches. * Performed periodic data backups as a part of client’s business strategy.

* Diagnosing, Troubleshooting various EPSON Projectors, Printers, & Scanners as per Epson policies and guidelines, both on-site and at workshop. * Attended regular training from Epson on printers and projectors. * Promethean, Hitachi Interactive whiteboard installations and troubleshooting. * On-site & remote support for PCs /Laptops, networking in compliance with SLA. * Assisted in wireless network infrastructure implementation and deployment. * Working around Hardware firewalls like Sonic Firewalls, TP-Link, Netgear, etc., * Assisted in Windows server 2008/2012 and Hyper V implementation and deployment. * Troubleshooting user login and email access issues in AD environment. * Installing and troubleshooting of office 2013/office 365. * Rolling out desktop PCs and Laptops. * Windows 7 installation and troubleshooting on Laptops/Desktops. * Ruckus AP hardware installation. * Training the Job Bridge staff on Epson’s SME and consumer printers and projectors.

* Managed a small team of support & service technicians. * On a daily basis, Assign and monitor service & support calls to ensure timely completion. * Responsible for arranging and scheduling cases, based on time and complexity. * Provided Technical support, troubleshooting and diagnosing hardware and software problems, including desktops and laptops on Windows XP/2000. * Liaising with external support agencies to resolve faults speedily. * Responsible for delivering support through telephone, onsite visits and email. * Provided on-site PC upgrades and support services to small businesses under SLA. * Suggesting clients to plan IT infrastructure expansion and upgrades. * Periodic onsite visits to check all computers, laptops, printers, communication devices and other equipments installed and covered under maintenance contract with clients. * Generating Monthly onsite/offsite Support & Service Reports. * Provided exceptional service resulting in referral driven business clients.

* Assisted students by resolving queries during their lab sessions in the computer lab. * Maintained the inventory of IT peripherals. * Installing and updating Windows based OS and standard Application Software. * Installing and Configuring Dial-Up Modem & cable modems. * Escalated unresolved problems to third party suppliers.

We are a team of IT network professionals and security specialists based in Citywest Business Campus, Dublin and in the UK.We take great pride in our work and perform our tasks with great diligence and integrity. Our staff are highly experienced and well qualified. Our consultants and engineers hold highly regarded industry certifications from leading partners such as Microsoft, Symantec, McAfee and Watchguard. These certifications are a great way to quantify our technical depth and expertise.Our in-depth competency in McAfee and Symantec security products enables us to hold regular advanced training courses for technical administrators in IT security.Our employees are always encouraged to keep themselves abreast with the ever evolving industry practices and products so that it can empower us to deliver best practices and sound advice to our clients.

Higher Diploma in Software Engg

Diploma in Computer Science and Engg