ramassi hakim
ict support engineer
About
ICT Support Engineer at Banque Cramer
france
france
cosmetics
proxy blue coat, clearswift mimesweeper, microsoft exchange, vmware, itil, technologies de linformation, gestion des incidents
Experience
ict specialist
rolex
it support specialist
coty
ict support engineer
banque cramer
technicien informatique
reel
technicien informatique
université de montréal
* Gestion des incidents (Degré * s de priorité * VIP…) Gestion des tickets à * l’aide de BMC Remedy Prise de main à * distance à * l’aide du logiciel Bomgar Configuration des boites vocales des employé * s via Cisco Unity Modification des postes té * lé * phoniques sous Cisco Unified (Call Manager) Ré * dactions des procé * dures en respect avec ITIL Environnement technique : Windows (XP, Seven), Suite Office (2007, 2010), Apple OS 10.5-10.7, Outlook
Education
commerce
ramassi hakim's Contact Information
Phone
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