raman bedi

end user computing officer

About

Keen young Individual who has a passion for Business and IT. Currently developing and expanding new skills in the IT sector. I am a hard working, self motivated independent who is always willing to take responsibility. I enjoy leading and working within a team which goes to show I am a dedicated person.

Country

united kingdom

City

derby

Industry

information technology and services

Skill

information technology, powerpoint, windows server, hp service manager, citrix, active directory, itil, office 2010, windows, rsa ace server, networking, computer management, microsoft exchange, blackberry enterprise server, mentoring, active directory experience, powershell, outlook, service now.com, microsoft office, blackberry, microsoft word, mobile device management, microsoft excel, training, customer service, printers, microsoft virtual server, windows security, coaching, remote access, virtual machines, vmware, remote desktop, analysis

Experience

end user computing officer

derby city council

2017-11 - Present · 8 yrs 11 mos

service desk engineer

littlefish (uk) ltd

2016-9 - 2017-11 · 1 yr 3 mos

it senior service desk analyst

royal bank of scotland

2012-11 - 2016-8 · 3 yrs 10 mos

Graduated from my IT apprenticeship in 2013 and successfully being promoted to a Senior Service Desk Analyst.Working in the IT sector for a banking industry. Providing First Line Remote Desktop Support to colleagues across the bank. Using various technical knowledge and problem solving skills to resolve any IT issues. Using Administrator tools like Active Directory and Exchange to administrate user accounts, Providing coaching and 1-1 training to colleagues around me to assist them in performing there daily duties.