rama krishnan

director of engineering

About

Innovative, hands-on engineering leader with experience in software product development and customer success escalation engineering. Demonstrated ability in setting up global engineering teams, defining processes and best practices through all stages of product development life-cycle. Expertise in transforming organizations to SAFe, instituting both Scrum and Kanban processes, leading Lean sigma projects. Demonstrated expertise in authoring business and product requirements and directing implementation and integration of major Business systems. Deep expertise in software engineering, including in Java, J2EE, Python, C/C++, Linux internals, SOAP/REST Web Applications, scripting, Unix/Linux system administration. Areas: Cloud, SaaS, Linux-based Appliances, OS hardening and Security, System and Network Management, All areas of a Services Engineering ecosystem.

Country

united states

City

fremont

Industry

computer software

Skill

agile methodologies, cloud computing, enterprise software, unix, java, software project management, java enterprise edition, linux, requirements analysis, software development, sql, xml, scrum, saas, databases, software engineering, web services, oracle, software as a service

Experience

lead engineer and product architect

oracle

2010-2 - 2012-11 · 2 yrs 10 mos

* Architected the implementation of Proactive Services portal into My Oracle Support framework. * Managed 12 member team of engineers in US, Brazil and India. * Architected the Proactive Services portal and its integration into MyOracle Support (MOS). * Framework designed to generate proactive RAS, Risk analysis, Config, Availability and support entitlement for >1m customer Sun servers with support entitlement. * Presented architecture and roadmap to secure approval and funding for multi-year project integrated into MyOracle support website.

various engineering roles

sun microsystems

2000-2 - 2010-2 · 10 yrs 1 mo

director of engineering

veritas technologies llc

2016-2 - Present · 10 yrs 8 mos

senior engineering manager

symantec

2012-11 - 2016-1 · 3 yrs 3 mos

* Integrated Symantec support business systems in Salesforce and Partner systems in Remedy to reduce field services errors, improve response times from days to hours and enhance CSAT. * Built an engineering team in India to develop the Autosupport functionality * Outlined roadmap, infrastructure requirements and established agile process for team, the first in Hardware Platform Group. * Directed business systems integration between Salesforce and Partner systems in Remedy with an objective to reduce field services errors, improve response times from days to hours and enhance CSAT. * Authored requirements, determined ROI and cost, worked with stakeholders to secure funding for the project. * System online within 8 months from inception and handled majority of the new support cases routed through the system. * Achieved case response TTR from 180m to 30m to meet 4hr on-site SLA.