Ram Kumar

Performed business analysis and delivered weekly, quarterly, YOY, and like-for-like (LFL) performance reports to the COO and Managing Director, enabling data-driven decision-making and strategic planning. Leading the 24 Store along with Apple iPhone, AirPods, and Watch business as a Product Manager, overseeing inventory, Sales targets, and P&L management for respective categories. Was responsible for the Affordability Program - Finance and Buy-back. Provided operational support for NSO (New Store Openings)

Demonstrated in-depth knowledge of the Apple ecosystem, including iPhone, iPad, Mac, Apple Watch, AirPods, and related accessories. Recognised as the first peer in Saket store to achieve more than 20 consecutive promoters. Assisted customers with product setup, feature demonstrations, and troubleshooting to ensure a seamless user experience. Achieved and exceeded individual and store sales targets while maintaining high customer satisfaction scores. Promoted Apple services and accessories to enhance customer engagement and attachment rates. Collaborated with cross-functional teams to ensure optimal merchandising, inventory availability, and operational excellence. Built strong customer relationships through consultative selling and post-purchase support.

Taking care of trade-in devices, Services and managing the affordability program for Apple stores. Providing training to the store staff.

Apple Premium Reseller. Overall responsibility for Procurement, Driven Sales for Apple and 3PP products. Manage daily purchasing activities, PO, indent and item Creation in SAP. Designed incentive strategies for the sales team and helped them to achieve given targets. Share input and develop procurement strategies and best practices. Conduct necessary research and market review to continuously seek and recommend New suppliers for more efficient and cost-effective sources of products and services. Seek offers and proposals from different suppliers to get the best deals with the requested specifications. Manage supplier relations and negotiate contractual terms. Prepare vendor and Store team reports on a weekly basis. Maintain the supplier database, purchase records and related documentation. Determine and manage inventory needs in coordination with the inventory control. Ensure that all procured items meet the required quality standards and specifications. Prepare cost estimates and manage budgets.