Raluca-Silvia Nita

In my current role, I am dedicated to helping Bigiotto's unlock its full potential and achieve greatness. I work closely with cross-functional teams to optimize processes, drive innovation, and ensure that every project aligns with our vision of excellence. My focus is on delivering outstanding results that contribute to Bigiotto's continued growth and success, all while fostering a culture of collaboration and forward-thinking. • Enable business leaders by providing comprehensive calendar management, travel logistics, and event planning support. • Drive business priorities by coordinating cross-functional teams and aligning operational cadences. • Collaborate with internal and external stakeholders to ensure seamless communication and project execution. • Manage expense reports, support budget tracking for morale events, and oversee vendor relationships. • Lead onboarding and training for new team members, supporting the employee lifecycle and team experience. • Plan and execute organizational events, manage space and supply needs, and contribute to a positive team culture.

• Supported senior leaders with calendar management, meeting preparation, and travel arrangements using Microsoft tools. • Built strong relationships with stakeholders across HR, Finance, and business support, enabling smooth team operations. • Actively participated in the Business Support community, mentoring new colleagues and sharing best practices. • Managed headcount activities, onboarding, and offboarding, ensuring compliance and a seamless employee experience. • Coordinated and executed team events, tracked outcomes, and contributed to team morale and culture. • Oversaw equipment and inventory planning, vendor management, and expense processing in line with company policy. • Team Leadership and Coaching: Provide functional expertise, mentorship, and coaching to operations teams, empowering them with the knowledge and skills needed to generate accurate reports, resolve complex issues, and consistently deliver outstanding customer service.

• Oversaw company-wide operations and team management across logistics, finance, and customer relations. • Led the recruitment and hiring process for new team members, including interviewing, onboarding, and training staff to ensure high performance and cultural fit. • Provided ongoing training and mentorship to new and existing employees, supporting their professional growth and ensuring alignment with company standards. • Streamlined SAP workflows, cutting processing time by 25%. • Managed B2B client accounts and financial operations, including secure bank transfers and vendor management. • Introduced KPI tracking systems that improved productivity and team accountability.

• Led a team of 10 customer service professionals, overseeing recruitment, hiring, onboarding, and ongoing training to ensure high performance and strong team culture. • Provided comprehensive calendar management and time planning support for managers, aligning schedules with business priorities and operational needs. • Managed community space and conference room calendars, ensuring optimal use of resources for meetings and team activities. • Coordinated and executed team events and morale-building activities, handling logistics, itineraries, and post-event follow-up. • Developed strong relationships with stakeholders across multiple departments (HR, Finance, event planners, peers) to support business objectives and enable smooth team operations. • Actively participated in the Business Support community, sharing best practices and mentoring less experienced colleagues. • Supported onboarding and training of new staff, contributing to a positive and collaborative organizational culture. • Oversaw planning, tracking, and adjustment of equipment and inventory based on business needs. • Processed expense reports and supported budget management for team events and supplies, ensuring compliance with company policies. • Contributed to the continuous improvement of customer service processes, resulting in a 15% increase in NPS and a 40% reduction in call response times.

Conducted environmental assessments and managed compliance on infrastructure projects. • Drafted technical documentation for audits, reducing compliance gaps by 35%. • Implemented pollution control procedures, contributing to ISO standard compliance.