Raluca Ignat

Hotel General Manager- 2008-Present SC PROSONIC PRODCOM SRL - Plan, organize, coordinate, manage and control the hotel activities - Conceptualize and execute strategies to improve customer service - Develop and promote the hotel image through marketing and advertising - Maintain and improve the relationships with the travel agencies - Continuously train the employees and maintain the high service standards of the hotel - Insure that customers’ requests and wishes are always fulfilled - Establish and maintain good relationships with vendors - Stay current on hospitality market trends with the focus on improving the customer service - Hire, train, discipline employees to insure the quality of service is up to hotel standards - Organized and planned events with strict deadlines - Managed 20 employees - Opened two hotels, one in 2008 and one in 2015 - Implemented sales strategies that led to a 10% increase in hotel revenue

Master’s Degree in Hotel Management- Babes-Bolyai University, Cluj-Napoca, Romania, 2008 Bachelor of Science in Hospitality Management, Babes-Bolyai University, Cluj-Napoca, Romania, 2007 Tourism Brevet, 2007 Trainer Certificate Evaluator in the Professional Development System Certificate in European Personal Data Protection Regulation, 2018