Ralph Parado

• Serves as the primary resident and/or department manager for all Renewable Energy projects (Solar PV, Wind & Hydro) and Water Desalination/Purification & Sewage Treatment Processes locally and overseas • Collects preliminary data from clients. Plans, designs and submits project proposal • Manages a team of site engineers and staff for system installation and commissioning • Manages site installation, monitor progress and ensure conformance to engineering plans, specifications, and construction & safety standards • Ensures preventive maintenance planning • Provides training to all Engineering staff • Liaises with suppliers and contractors • Liaises with government and statutory bodies

• Supervises a technical team of solar engineers that supports PV system designers, installers and technicians in the field (pre and post sales). • Collaborates with R&D and product engineering team during development stage and acts as escalation path for high level technical issues in the field • Interacts with supplier quality engineering team and vendors on product quality issues • Ensures early issue detection, communicates and provides interim/permanent solution with a sense of urgency • Represent the team on special projects/initiatives • Reviews and approves quotations/invoices for field technical services performed/made by partners/installers • Responsible for the team’s individual performance and development to achieve optimal alignment of goals and to meet business objectives by setting "SMART" goals and expectations • Responsible for supporting workforce requirements to meet Service Level Agreements, continuously raise the bar by improving SLAs and performance, highlight to management negative trends, urgency of issues and need of follow-up in a timely manner • Responsible for communicating to all team members any new process requirements, changes and updates on all support and company-related information

• Collaborate and liaise on a technical level with other technical staff (such as RnD, Product Engineering, Product Management) • Participate in weekly product, Go-To-Market, support call and similar meetings to ensure closed loop feedback from the Issue-to-Resolution process to other processes and groups • Ensure development and implementation of technical processes and products are passed on to other team members • Act as point of contact for Continuous Improvement and Business Analytics teams and attend quality meetings • Final local approver of Technical documentation including training manuals for new and updated product, tech notes, technical newsletters … • Handles and assists the team lead for technical escalations and complaints • Acts as the technical approver for inspection reports • Steps in as acting team lead during his/her absence • Relentless in the pro-active analysis of data/trends, flag potential problem areas and bottlenecks to management and other business areas • Ensure technical relevancy of the demo area/lab by deciding when to add equipment, define requirements for new products and provide costs/benefit analysis of implementation • Drive regular product update meetings to disseminate relevant information with the rest of the team and with the process manager

• Supports the full range of SunPower products as well as Balance of Systems (BOS) products sold to the channel. • Perform primary troubleshooting for low performing systems, primary checks on and send standard customer reports, initial data validation on newly commissioned systems • Provide customers with a best-in-class PV Solar systems design and project management capabilities. • Collaborate in a best-in-class PV Solar technical support infrastructure to support SunPower’s installer base. • Conduct inspections of installations to issue and maintain installer partners’ certifications.

PSi Technologies - provides comprehensive power semiconductor assembly, test, design and drop shipment services • Responsible for providing technical support on process implementation and analysis to ensure conformance for Front of Line set specification. Ensures attainment of the station’s optimum yield capacity, as well as high product quality and reliability. • Attends to all customer issues, provides data analysis and their corrective and preventive measures. Troubleshoots problems in FOL machines and responds to customer complaints on technical matters. • Generate and review process documents such as specifications and work standard guides to be used and implemented in production. • Ensures adherence to customer standards and recommends action like stopping production and hold shipment if necessary to contain and correct quality problems.