raymond lai

technical analyst, service delivery

About

Senior Systems Support Specialist

Country

canada

City

toronto

Industry

financial services

Skill

disaster recovery, citrix, information security, security, vmware esx, system deployment, risk management, dns, itil, sccm, infrastructure, analysis, dhcp, vmware, enterprise architecture, sdlc, business analysis, active directory, windows server, it management, cluster, risk assessment, microsoft sql server, storage, visio, it strategy, operating systems, requirements analysis, hyper v, group policy, vpn, ras, wintel, ipsec, san, ssl certificates, iis, tcp/ip, lan wan, powershell, hp eva, security patch management

Experience

team lead

scotiabank

2017-11 - 2019-8 · 1 yr 10 mos

Manage and support WIntel based Physical and Virtual servers -Deploy and support Citrix XenApp 6.5 and 7.15 environments

technical analyst, service delivery

watserv

2019-8 - Present · 7 yrs 2 mos

it security analyst

brookfield corporate operations

2008-8 - 2012-4 · 3 yrs 9 mos

* Provide IT expertise and perform IT security threat and risk assessment for various technology before the implementation phase. * Assist in IT security architecture and IT risk mitigation to help protect systems and data integrity and confidentiality. * Lead IT teams in deploying network devices, systems and applications in a secure way. * Maintain and Manage IBM Tivoli Compliance Insight Management Software * Provide servers Hardware/Software/OS support for Wintel based systems hosting IT security related tools. * Create IT security policy, process and procedure

system engineer

brookfield technology services

2002-6 - 2008-7 · 6 yrs 2 mos

* Lead in VMware ESX 3.5 Cluster implementation project * Maintain and Manage HP EVA SAN Storage device * Provide Wintel based workstation and servers local /remote /hardware /software /Applications /OS /Storage /SAN /SQL /WLAN /LAN /Citrix /backup /VM support. * Support multiple Domains, Citrix Farms, AD, Clusters, Load Balancing enterprise environments. * Identify, analyze, plan and provide solution to solve business related IT problems. * Work closely with various support groups including development in order to provide fast problem resolution * Provide en user remote /onsite offices printer, scanner, blackberry, MS office, email, system access and VPN support. * Provide after hour and on-call support.

system engineer, patch management

brookfield corporate operations

2012-5 - 2013-7 · 1 yr 3 mos

* Leading role in MS OS Patch Management. Plan, design and delivered centralized systems security patch and software updates process and strategy for systems located in data centers and remote offices across UK, US and Canada. * Involved in design and deployment of the SCCM 2012 infrastructure. * Host patch management meeting and task local/remote teams’ members for patches deployment Pre/Post implementation works across UK, US and Canada. * Administrate and support enterprise tools, System Center Configuration Manager 2007 and 2012. * Provide Wintel based servers, SQL servers, AD, GPO, DHCP, DNS, VMware ESX environments support. * Work with various vendors/contractors/PMs to setup/support/resolve any technical needs. * Assist in Disaster Recovery testing to help bring up servers, test DR script and ensure proven DR strategy during DR scenario.