rakhi sarova

I’m a Support Service Manager with a strong foundation in Java development, API integrations, and client-facing technical consulting. With experience at both Infosys and Adobe, I specialize in bridging the gap between engineering teams and business stakeholders to ensure seamless customer experiences and effective incident resolution. My strengths lie in Root Cause Analysis (RCA), SLA-driven support, and strategic platform optimization particularly across tools like Adobe Experience Manager, Workfront, Salesforce, and Azure. Whether leading P1/P2 incidents or enabling adoption through stakeholder communication, I enjoy solving complex problems that drive real customer impact. Currently exploring growth in roles like Technical Account Manager, Customer Success Manager, or Solution Engineer, where I can combine my technical knowledge, communication skills, and passion for customer success. ⚙️ Key Skills: Java, SQL, Javascript, API Management, Adobe AEM, RCA, Incident Management, ServiceNow, React, SLA Tracking, Stakeholder Engagement 🌐 Let's connect if you're building client-focused tech solutions or looking for a tech-savvy partner to support post-sales growth!