RAKHEE A. DHAGE

Experienced Administrative Assistant | Construction & Heavy Structure Relocation | Operations Support | Client Coordination With over 2 year of experience supporting high-impact construction teams and heavy structure moving projects, I bring a strong foundation of administrative excellence and industry know-how. I specialize in streamlining office operations, coordinating logistics, and ensuring seamless communication between field crews, project managers, vendors, and clients. Whether it’s managing project documentation, scheduling crews, tracking permits, or keeping management updated, I thrive on keeping the moving parts aligned—literally and figuratively. I’m well-versed in the demands of fast-paced, high-compliance environments and pride myself on staying organized, proactive, and adaptable in the face of shifting project needs.

● Act as the first point of contact for Canadian and US tax clients, fronting client queries via email and phone. ● Act as a key liaison with engagement teams to coordinate deadlines and the status of files. ● Schedule tax consultations with tax staff across Vialto Partner offices. ● Triage incoming emails and phone calls from clients. ● Escalate inquiries to engagement teams as required. ● Run reports on the status of services offered to the client, ensure service level agreements are met, monitor and send reminders as required. ● Connect with government agencies and/or foreign offices (i.e. coordinate with foreign offices to obtain copies of foreign tax returns for foreign tax credit purposes, CRA, etc.). ● Supporting other team members with administrative functions such as filing, document assembly, scanning, and photocopying of additional documents, and mailing and couriering documents to clients and tax authorities.

• Generate a variety of weekly reports by accessing appropriate information to provide the management with updated status. • Coordinate gift card sales at guest services which includes supervising the maintenance of related files by reviewing information in the system such as daily sales reports and inventory levels to increase revenue and ensure and accurately record transactions for accounting and forecasting purposes. • Connect with customers on a proactive and regular basis by informing them of pertinent information to improve the positive image of the shopping center and encourage repeat traffic. • Assist the Marketing department with the execution of marketing programs as required.

• Supervise, coordinate, and schedule the activities of food service staff. • Establish work schedules and procedures and coordinate activities with other departments. • Train staff in job duties, sanitation, safety procedures, and customer service standards. • Monitor staff performance and ensure compliance with company policies and food safety regulations. • Ensure food quality, service standards, and cleanliness are consistently maintained. • Address customer complaints and resolve issues professionally and efficiently. • Maintain inventory, order supplies, and assist with cost control and waste reduction. • Oversee cash handling, opening and closing procedures, and daily sales reconciliation. • Prepare operational reports and assist management with day-to-day store operations.

Responsible for overseeing the store’s daily operations on and off-site, with emphasis on placing material purchase orders, inspecting material received, labor scheduling, improving customer satisfaction rate, and monitoring material arrival on time at the store. Keep track of wage costs and update financial information (Invoices generated against material received). Observe all food safety, health safety, occupational safety, environmental safety, and company policies. Provide and inspire outstanding service to our customers.

• Designing and developing market research questionnaires to increase public awareness of solar energy projects and their benefits. • Conducting social and economic surveys at local and regional levels to evaluate development potential, market demand, and future trends in the solar energy sector. • Planning and coordinating development projects in collaboration with team members and senior management at Galaxy. • Identifying and assessing new business opportunities in the solar industry and developing lead-generation strategies to expand project portfolios. • Evaluating customer service processes and responding to client inquiries regarding solar project development and implementation. • Conducting comprehensive research on consumers, competitors, and market conditions to identify solar energy trends and optimize marketing and business development strategies. • Preparing analytical reports and monitoring the progress of ongoing solar projects, ensuring timely follow-up with team members. • Developing and implementing e-commerce strategies to target prospective clients interested in solar energy generation projects.

● Provided administrative support by responding to inquiries from associates and clients regarding program availability, eligibility requirements, and application procedures. ● Coordinated and processed end-to-end application documentation, ensuring accuracy, completeness, and timely submission in accordance with organizational guidelines. ● Maintained and updated comprehensive filing systems, including electronic and physical records, correspondence, reports, and confidential documents. ● Prepared routine communications, acknowledgment letters, and status updates to university delegates regarding student's application progress and outstanding requirements. ● Liaised with the university representatives to obtain updated information, documentation, and approvals as required. ● Scheduled meetings, coordinated appointments, and facilitated communication between management, clients, and external partners. ● Reviewed documentation for accuracy and compliance, identified discrepancies, and followed up to ensure timely resolution. ● Compiled and submitted daily and weekly administrative reports to management, outlining workflow status, pending matters, and key performance indicators.

• Reviewing banks, trust companies, credit unions, insurance companies, and other financial service providers to ensure compliance with governing financial legislation and internal policies. • Analyzing client requests to assess financial risk and evaluate details related to mortgages, and other financing solutions. • Meeting with clients to collect and verify financial information, including income, liabilities, assets, and property details. • Negotiating mortgage loans with Financial Institutions on behalf of clients and facilitating appropriate arrangements. • Preparing prospectuses and contract documentation where required. •Aligning financial objectives with overall business goals and supporting strategic financial planning initiatives. Preparing and presenting financial reports to the board of directors. • Communicating with other departments and maintaining strong banking and client relationships.

I was introduced to fundamentals for strategy and business analysis best practices, approaches, and principles for identifying and securing market and organizational opportunities. I learned to assess how data analysis and analytics are used in needs analysis, opportunity identification, business problem solving, improvements, leadership ethics, and business stakeholder communications.