Rakesh Singh Bisht

Spearhead the end-to-end customer success journey and ensuring high levels of satisfaction, retention, and expansion. Conduct comprehensive needs assessments and collaborate with clients to design tailored solutions that address their unique goals and challenges. Proactively communicate with clients to provide updates, gather feedback, and anticipate needs, resulting in increased loyalty and reduced churn rates. Analyze customer feedback to identify trends, insights, and areas for improvement, driving product enhancements and optimizations. Develop and deliver training sessions, and resources like video tutorials, knowledgebase to empower clients and maximize product adoption and utilization. Drive revenue growth through converting Free users to paid leveraging strong relationships and a deep understanding of client needs.

As a senior customer support representative, I was responsible for customer onboarding. Giving product demos to clients. Handling customer queries on live chats, emails, and Google Meet. Gathering customer requirements. Taking customer feedback. Creating and maintaining video tutorials and a knowledge base. Maintaining release notes.

Business Development. Client acquistion/sales. Support.

Lead Generation. Client Acquisition. Closing deals. Providing Support.

I led customer service for Airtel Platinum customers and answered questions. I was upselling and cross-selling. Within 7 months, I moved to the NPS desk or the escalation desk.