Rakan Almutairi, MBA

Direct strategic development and execution of housing policies, employing advanced analytics to align initiatives with the Housing Program's vision, Expro, and national urban development strategies. Led market intelligence efforts to analyze Saudi residential real estate, focusing on tent rentals and mortgage defaults, guiding policy and financial strategies. Implement data governance protocols, ensuring accurate analysis of critical data to support eligibility and program optimization. Manage and optimize financial oversight for annual budgets exceeding 120 million Riyal, ensuring efficient fund distribution to maximize the impact on housing beneficiaries. Innovate and refine housing solutions, customizing services to meet the diverse needs of consumer segments, thereby enhancing satisfaction and driving growth in the housing sector. Drive operational excellence by leading cross-functional teams, focusing on achieving ministry objectives. Establish and support strategic alliances, leveraging partnerships across government and private sectors to drive developmental housing projects forward.

Led strategic development and governance of the real estate financing default’ Support Program and Jood Platform, aligning initiatives with national housing stability objectives. Managed Mortgage defaulters’ operations, overseeing the processing of default cases to deliver targeted support to beneficiaries, enhancing financial stability and support efficacy. Built strategic partnerships, effectively managing relationships with stakeholders to enhance support for urban and rural housing projects, ensuring collaborative efforts towards ministry goals. Implemented process improvement frameworks for program governance, driving operational efficiencies and compliance with regulatory standards, resulting in streamlined support delivery. Coordinated with cross-functional teams to formulate and execute policies addressing real estate financing challenges. Implemented data analytics to guide policy and strategic decision-making, optimizing program outcomes and adapting strategies to meet changing housing finance needs.

Managed operations for committees across 13 administrative regions, focusing on defaulters' support and regional compliance. I served as the Secretary of the Committee for Supporting Defaulted Individuals, optimizing support strategies and inter-regional coordination. My role included enhancing stakeholder engagement and driving policy implementation for improved support outcomes.

Managed the processing and approval of contracts, ensuring timely and efficient coordination with all involved parties, significantly enhancing operational workflows and contractual compliance. Documented project's progress, wrote detailed reports, and developed comprehensive project specifications. Organized, processed, and approved contracts, collaborating with relevant stakeholders. Analyzed contracts for current and future financial feasibility and cost-effectiveness. Analyzed contracts for financial feasibility and cost-effectiveness, ensuring strategic alignment with organizational goals. Conducted thorough risk assessments and developed proactive strategies to effectively address contract and project challenges.

Marketed and analyzed banking services to clients, identifying needs and tailoring solutions, driving enhanced customer satisfaction. Optimized customer engagement strategies and implemented effective cross-selling techniques, significantly increasing revenue. Developed personalized financial solutions, addressing diverse client needs and fostering long-term relationships. Ensured high service standards across all touchpoints, protecting the bank's reputation. Led and developed the Customer Service Team, fostering excellence and continuous improvement. Managed complaint resolution and issue escalation with precision and timeliness.