Raj Mangam

I excel at building strong relationships and leveraging effective communication to create long-term partnerships. My commitment to excellence ensures that I not only meet but exceed client expectations, providing top-tier candidates who align with their organizational goals. I am dedicated to making a significant impact in the staffing industry and helping businesses thrive.

Client Relationship Management: • Act as the primary point of contact for US-based clients, maintaining and strengthening relationships. • Conduct regular client meetings to discuss performance, strategies, and identify new opportunities. • Gather client requirements, follow up on submittals, interviews, and placements to ensure satisfaction. • Provide updates to clients on recruitment processes, fill ratios, revenue, and overall account performance. • Ensure that the team meets KPIs and maintain high performance. Account Performance & Reporting: • Monitor key performance indicators (KPIs), providing regular reports to clients and internal teams. • Manage client-specific reports, ensuring compliance with SLAs, on-time delivery, and quality control standards. • Escalation POC for track and report on consultant timesheets, missing timecards, and other relevant data. • Ensure accurate job records, updates, and postings within the ATS system. MSP/VMS & Implementation Partner Management: • Manage and maintain strong relationships with Managed Service Providers (MSP) and Vendor Management Systems (VMS). • Coordinate with external partners to streamline recruitment processes and ensure the efficient delivery of staffing services. Leadership & Team Collaboration: • Lead a team of recruiters and ensure they have the resources and guidance to meet client expectations. • Collaborate with Sales and Account Managers to align recruitment efforts with client needs and optimize processes. • Mentor and develop team members, fostering a culture of continuous improvement and high performance. Client Engagement & Feedback: • Conduct post-interview feedback calls with clients and candidates to ensure satisfaction and identify areas for improvement. • Ensure clients expectations are managed and exceeded, building long-term relationships and increasing customer loyalty.

Responsibilities, • Responsible for US IT operations including revenue, on boarding targets of the US IT team, client relationship, delivery, account management. • New business development and end-to-end recruitment operations. • Excellent people skills, capable of hiring right teams, mentoring and growth of the overall US IT Heading a team of recruiters and be responsible for their output delivery and act as one point contact for the client. • Mentoring the team by providing guidance & assistance in lead generation prospecting, and other activities. • Motivating the team to achieve the desired goals, improve morale and productivity of the team. • Counseling, handling grievances, ensuring discipline, helping, and enabling the team with their challenges . • Diligently checking the requirement Dashboard and ensuring 100 % coverage with quality submittals on all requirement business that includes new client on boarding’s and expanding existing client relationship flow. • Allocating resource/Shuffling recruiters to balance bandwidth challenge in case flow of requirement is high. • Involved in new recruiter hiring, and constantly training fresh recruits, retention strategies, and constantly motivating employees in bringing the best out of them, participate in daily and weekly meetings to make sure that the said performance is attained – • Excellent understanding of different sourcing channels, ability to guide the teams on sourcing strategies for Niche & Complex Skills. • Excellent understanding of the nuances of US IT Staffing business, good grip on various Visa related knowledge, do’s & don’ts. • Good understanding of tax terms Corp-to-Corp/ W2/ 1099 & Visa Categories and US Geographies Desired Skills and Experience.

� Responsible for increasing client base , accountability of existing clients increasing the volume for repeat business, getting new business and expanding existing business. Identifying new areas of growth and getting new clients and business through searches and references of existing client or by cold calling. � Positioning organization in the best way while introducing to clients and consultants. Briefing our organization’s Vision, Mission and the Quality and Timely services we provide to our Clients and Consultants. � Developing Business Strategies. Direct sales, primarily servicing existing client base, initiating discussions with potential clients. � Relationship management with clients to optimize satisfaction and generate additional business. Getting requirement from existing and new clients � Providing information regarding current industry trends for hiring purpose and also sharing best knowledge with the team members for sourcing and marketing purpose. Training, Presentations & Seminars: • How to Win Friends & Influence People, Dale Carnegie • The Seven Habits of Highly Effective People, Stephen R. Covey • Good to Great, Jim Collins • The One Minute Sales Person, Spencer Johnson • The One Minute Manager, Kenneth Blanchard • Advanced Recruiting Techniques • Escalation Strategies • Reaffirmation Techniques • Reference Checks • Positioning FEP to potential clients and candidates

Bhriguspresently a part of Globaltek-Inc is an SEI CMM Level 4 and ISO 9001:2000 certified company, It is a Global Services and Solutions provider of Voice and Speech based technology offerings and Enterprise Solutions, With offices in India, UK, and the USA, Bhrigus has been catering to the requirements of Global organization in rolling out multi-location technology solutions. Responsibilities: • Strategizing on the Recruitment / Planned and conducted Recruitment Drives/Ramping up the numbers ( Volume hiring) • Part of the Sr. Management team, interacted and involved with the US office on recruitment/staffing of the various positions and status. • Profit Management (P& L responsibility) / Strategy Planning. • Innovative Recruitment Strategies in IT hiring / Consulting Services. • Full lifecycle of Recruitment (Inviting applications, screening resumes, shortlisting candidates, scheduling and organizing interviews, negotiating salaries with candidates, Offer letters, and closing of the candidate). • Systems Development & Implementation (Policies, procedures, and automation of processes) • Team Management including their Performance Management, Remuneration. • Development of company's short & medium-term strategy for recruiting • Training new recruiters and mentoring. • Created innovative sourcing techniques to recruit for strategic positions. Created and managed all information access for employee data and departmental information-sharing efforts. Completed technical screenings, behavioral interviews and conducted manager training on effective recruiting techniques. • Follow-up on Accounts Payable and Accounts Receivable. • Maintaining client relationships and addressing clients. • Analyze the requirements received from the Vendor Partners and deliver the right quality resumes to Recruiters and Account Manager • Sourced qualified IT professionals through various job boards, internal databases, hotlists, and mass emails.

• Handled the entire recruiting cycle souring, screening, interviewing and placing qualified talent. • Responsible for searching, identifying new consultants for current job openings. Short-listing resumes based on the requirements. • Practiced numerous sourcing strategies including referral generation. Strong experience working on Job Portals with Dice, Net-Temps, Hot Jobs, Career Builder, Monster etc • Spoken to the consultants on the pay rates, relocations and the technical skills. • Prescreening of potential consultants in terms of their qualification, work experience, reference checks and remuneration. • Get confirmation of consultants? Pay-rate/hour. • Responsible for developing, building and maintaining new clients/vendors. • Maintaining and updating database of all resumes received by emails. • Taking the preliminary round of HR interview so as to judge the communication skills and suitability of the candidate. • Coordinate with client and consultant for scheduling interview and interview process. • Spoken to the candidates who is finishing up their MS and explain training opportunities and providing benefits through our company. • Submit screened and short listed profiles/resumes to client for Technical evaluation. Candidates to be intimated about the interviews by e-mail.