rajkiran chintha

senior business associate

About

Sr. Business Associate - Corporate Services, Facility Management

Country

india

City

hyderābād

Industry

hospitality

Skill

leadership, client visit, employee engagement, human resources, sales, customer satisfaction, food and beverage, business analysis, vendor management, team management, talent acquisition, operations management, event management, training, restaurants, customer service, management, outsourcing, recruiting, crm, performance management, hand on experience in handling events

Experience

senior business associate

f and b banquets

the leela palaces, hotels and resorts

2002-8 - 2003-3 · 8 mos

► Worked at Private Dining (butler), Jamuvar (Indian restaurant), and Banquets.

tier 2, level 2 support

nipuna services limited

2006-9 - 2008-4 · 1 yr 8 mos

* ► Provide internal solutions for extended customer support. * ► Assigned as Service Improvement Group member for a team of 30 associates. * ► Responsible for team behavioral & Code of Ethical Business Conduct. * ► Close monitoring of customer care index, service level queue and NPS. * ► Planning & Executing of on the job training for the relevant team.

guest service co-ordinator

taj hotels resorts and palaces

2003-3 - 2006-6 · 3 yrs 4 mos

* Taj West End, Bangalore * From March’04 to June’06 * Designation: Guest Service Coordinator * Location: Bangalore. * Responsibilities: * ►General restaurant operations. * ►Tracking customer satisfaction Index (GSTS) * ►Maintaining the SOP as per the standards * ►Handling day to day activities like man power, duty allocation, shift transport, attendance. * ►Maintaining and generating complete data records of various clients, restaurant and staff. * ►Coordinating with Purchase, Finance& HR departments for outsourcing special equipment and manpower. * From March’03 to March’04 * Designation: Corporate Butler * Location: Bangalore. * Responsibilities: * ►Responsible for handling 18 to 20 deluxe guest rooms block * ►To track the mini-bar sale and In Room check ins & check-outs. * ►To coordinate with the chef and other relevant departments for special guest requirement. * ►Ensuring complete guest satisfaction and process standards for the assigned block. * ►Holds responsibility for 15 staff members.

senior business associate - corporate services

tech mahindra

2008-5 - Present · 18 yrs 5 mos

Education

hospitality

sri venkateswara university

2011-1 - 2013-1 · 2 yrs 1 mo

hospitality

1999-1 - 2002-1 · 3 yrs 1 mo

Diploma in Hotel Management & Catering Technology from Shri Shakti College of Hotel Management, Hyderabad. Year of Completion: 2002. Activities and Societies: Event Management, Food Festivals