rajiv nair

associate partner

About

Senior management professional with diverse experience in the Financial Services Industry. Seasoned business leader and strategist with more than 20 years of experience in Global Shared Services delivery and operational excellence. Proven competence in delivering business value in terms of growth and profitability by aligning the migration strategy with the business strategy. Demonstrated excellence in delivering transformation projects through change management, technology intervention and collaborative leadership style. Adept in driving service level management to meet and exceed quality of service commitments. Exceptional motivator and mentor. Proficient in engaging with diverse set of stakeholders with adept management of cultural and organizational diversity.

Country

india

City

bengaluru

Industry

financial services

Skill

operations management, management, bpo, service delivery, change management, business process, team management, program management, offshoring, crm, strategy, leadership, banking, insurance, pre sales, operational excellence, business transformation, business development, business analysis, business process improvement, customer relationship management, undergone black belt training and completed the bb certification exam, asset management, transitions, transition management, process engineering, customer relations, people management, rfp, stakeholder management, vendor management, outsourcing, consulting, risk management, performance management, business strategy, process improvement, analysis, management information systems

Experience

consultant

2016-6 - 2017-12 · 1 yr 7 mos

* Provided effective and efficient advisory services to India's leading provider of Staffing and Human * Resource services in the areas of Operational Practices, Organisational Design and Delivery * Architecture. * Set direction for building an effective Operational Framework in two Business units - Regulatory * Compliance and Sourcing. * Recommended critical technology interventions to help upscale the business and build technical * partnerships

senior vice president

axa

2002-4 - 2011-8 · 9 yrs 5 mos

Lead a diverse transversal Change Management Function with overall responsibility for Operational Excellence, Transitions/Business Solution and other Strategic and Transformation Projects Managed Operations teams of 500+ FTEs and Business Processes in domains related to Insurance (Health and Life), Asset Management and responsible for identifying opportunities for growth and increase in scope of services

associate vice president

india life hewitt

1999-8 - 2002-2 · 2 yrs 7 mos

Part of the Core Start-up team and lead the Benefits Admin/Pension Admin vertical being responsible for Operations and Transitions.

operations control - ing bank and settlements officer - ing securities

ing

1996-9 - 1999-7 · 2 yrs 11 mos

Responsible for internal controls and Concurrent Audit for Back-office Operations of the Bank. Responsible for Back-office and Middle Office Operations to establish and sustain internal controls in line with Global Standards

mis officer

hsbc

1995-5 - 1996-9 · 1 yr 5 mos

Responsible for engendering of Management Accounts and Setting up of MIS systems, compilation of Budgets and Analysis, Cash Flow and P & L reporting

executive

colgate palmolive

1994-5 - 1995-5 · 1 yr 1 mo

Responsible for Receivables Managementfor different Regions and Implementation of receivables systems across the country in company’s warehouses

accounts executive

the oriental insurance company ltd.

1988-12 - 1994-4 · 5 yrs 5 mos

Responsible for maintaining Divisional and Branch Accounts, exercising control over Co-insurance a/cs and preparation of divisional budgets, Improving U/W modules

associate partner

bdo india llp

2018-1 - Present · 8 yrs 9 mos

Augmenting the Business Services and Outsourcing Practice, by facilitating growth and forming strategic alliances. Responsible for Bid Management and tailoring solutions to meet customer requirements by leveraging the global BDO network. Program management of multi country global deals and offfering digitization and other interventions to the client for enhanced service delivery

director - operations and quality

capita

2012-8 - 2016-3 · 3 yrs 8 mos

Was responsible for top line growth and provided operational direction for Shared Services teams across Finance Shared Services, Fund Administration, Insurance Accounting, General Insurance - Broking and Telecom processes with 1000+ FTE’s. Drove the Transformation and Quality agenda across the organisation.