Raji Biju

Klystron Global is a trusted partner in Digital Transformation and Enterprise Technology Solutions since 2009 with a strong presence across the UAE, Oman, Bahrain, India, USA and Canada, helps organizations to modernize operations, improve service delivery, and drive business growth through technology. # Oversee end-to-end HR operations including recruitment, onboarding, performance management, employee relations, and compliance across multiple business units. # Partner with leadership to align HR strategy with organizational goals, ensuring business continuity and workforce effectiveness. # Drive employee engagement and retention initiatives, fostering a positive, inclusive, and high-performance work culture. # Manage HRBP functions — providing strategic guidance to department heads on talent development, succession planning, and workforce optimization. # Lead operational management across HR, admin, and finance functions to ensure process efficiency and smooth day-to-day functioning. # Implement policies, procedures, and best practices in line with organizational and statutory requirements. # Collaborate with cross-functional teams to support digital transformation initiatives, ensuring seamless integration of people, process, and technology. # Manage vendor and client coordination, ensuring quality service delivery and strong business relationships. # Spearhead training and development programs to enhance skill building and career growth. # Ensure compliance with labor laws and company standards, maintaining a transparent and ethical workplace environment.

Maxell Group of Company is an ISO 9001:2015 certified company, which is one of the leading HVAC solution providers, manufacturing energy-efficient air-conditioning equipments committed to quality and excellence, and is very passionate about customers with a strong competent engineering team. Maxell Group of companies includes, Maxell Finpower, Maxell Industries, Maxell Trading, Maxell Qatar, FASPL. Maxell is a top-notch provider of HVAC solutions headquartered in UAE and operating worldwide. # Led group-wide HR and administrative operations across multiple countries, ensuring alignment with corporate strategy and compliance with regional labor laws. # Designed and implemented HR policies, procedures, and performance frameworks in line with ISO 9001:2015 quality standards. # Managed end-to-end recruitment and manpower planning for technical, engineering, and support functions. # Oversaw employee relations, engagement, and welfare programs, fostering a positive and productive work environment. # Partnered with leadership to drive organizational restructuring, talent management, and succession planning initiatives. # Supervised payroll administration, HRMS operations, and statutory compliance across regional offices. # Directed administrative functions including facilities management, vendor coordination, and travel logistics for cross-country teams. # Conducted training needs analysis (TNA) and coordinated employee development programs to enhance performance and retention. # Managed HR budgeting and cost optimization, ensuring operational efficiency and resource control. # Acted as a strategic advisor to management on workforce planning, compensation, and employee productivity improvements.

Three Lines Shipping (TLS) is a leading logistics services provider in the GCC, headquartered in Dubai with operations across UAE, Qatar, KSA, Bahrain, and Oman. Since 2001, TLS has established itself as a market leader in surface transportation and project logistics, offering comprehensive freight forwarding, warehousing, and value-added logistics solutions. # Directed group-level HR and administrative operations across the UAE, Qatar, KSA, Bahrain, and Oman, ensuring smooth business continuity and compliance with regional regulations. # Developed and implemented HR policies, procedures, and frameworks aligned with ISO 9001:2008 standards to strengthen organizational governance. # Managed end-to-end recruitment, workforce planning, and onboarding for diverse technical and corporate functions. # Led performance management, employee relations, and engagement programs to enhance productivity and retention. # Oversaw payroll, HRMS, visa processing, and statutory compliance for multi-country operations. # Spearheaded training and development initiatives, including competency mapping and career growth planning. # Administered office operations, vendor management, and logistics, ensuring cost efficiency and smooth functioning. # Partnered with senior management to support strategic business decisions, organizational restructuring, and manpower optimization.

Arabian Automobile Association (AAA Group) is an ISO 9001:2000 certified organization leading Emergency Roadside Assistance and Mobility Solutions across the UAE and GCC, with additional expertise in BPO operations and customer support services. # Managed end-to-end HR and operations functions supporting multi-location teams across the UAE and GCC. # Oversaw recruitment, onboarding, performance management, and employee engagement initiatives to build a motivated and high-performing workforce. # Implemented HR policies, procedures, and compliance frameworks in line with ISO 9001:2000 standards. # Directed daily operational activities, including resource planning, client coordination, and process optimization. # Collaborated with senior management to align HR and operational strategies with business goals. # Supervised payroll, visa processing, and administrative support, ensuring accuracy and compliance with UAE labor laws. # Led BPO operations, focusing on service quality, productivity, and client satisfaction metrics. # Introduced employee training and development programs, improving skill enhancement and retention. # Managed vendor and client relationships, ensuring consistent service delivery and SLA adherence.

Conscience Business Solutions is a US-based IT and business process solutions provider operating from Technopark, India, delivering technology-driven services to global clients. # Managed end-to-end HR operations, including talent acquisition, onboarding, payroll, performance management, and employee engagement. # Oversaw finance and administrative functions, ensuring effective budget control, vendor management, and compliance with corporate policies. # Supported management in strategic planning and resource allocation to meet project and organizational goals. # Developed and implemented HR policies, systems, and processes to improve efficiency and employee experience. # Handled client coordination and reporting, ensuring timely delivery and adherence to project requirements. # Facilitated raining, performance reviews, and employee development programs to strengthen workforce capabilities. # Ensured statutory compliance related to HR, finance, and office administration. # Streamlined operational workflows to enhance productivity and support smooth day-to-day business functioning.

Seaview Support Systems Pvt. Ltd is a diversified IT and ITES organization with a strong focus on healthcare technology solutions headquartered at Technopark, Trivandrum. Over the years, the company has expanded its presence across the US and UK markets, delivering innovative and reliable digital solutions. # Handled end-to-end recruitment for IT, ITES, and support functions including sourcing, screening, interviewing, and onboarding. # Managed employee records, payroll inputs, attendance, and HR documentation in line with company policies. # Supported performance management processes, including appraisal coordination and feedback documentation. # Assisted in developing and implementing HR policies, procedures, and engagement programs to enhance workplace culture. # Organized training sessions, employee engagement activities, and internal communications to promote collaboration and retention. # Coordinated with management on employee grievances, disciplinary actions, and compliance with labor regulations. # Maintained statutory compliance records (PF, ESI, etc.) and liaised with external consultants as required. # Supported administrative and operational tasks to ensure smooth day-to-day HR functioning.

M-Squared Software Services Pvt. Ltd. is a US-based IT and BPO solutions provider operating from Technopark, India, delivering high-quality software, customer support, and business process outsourcing services to global clients. # Led a BPO quality assurance team, overseeing process delivery, performance metrics, and client satisfaction for US-based operations. # Monitored and evaluated team performance, ensuring adherence to SLA, quality benchmarks, and process standards. # Conducted training sessions and coaching programs to improve team efficiency, accuracy, and customer handling skills. # Managed client communication and reporting, ensuring transparency, timely updates, and continuous process improvement. # Designed and implemented quality control frameworks to enhance productivity and service excellence. # Collaborated with cross-functional teams to streamline workflows and resolve operational bottlenecks. # Assisted in recruitment, shift planning, and resource management, ensuring optimal team utilization. # Recognized for maintaining high customer satisfaction scores and quality audit performance over multiple projects.