Rajesh Purcell

In this role, I manage and monitor all aspects of operational, automation and transportation functions for United Drug Wholesale in Ireland. A few of my key tasks and accomplishments are listed below: • Manage a team of 12 direct reports and 300 indirect staff across multidisciplinary teams in 3 distribution centres. • Ensure customer satisfaction through accurate and on time delivery of approximately 20,000 packages daily to 4500 customers: retail pharmacies, hospitals and care homes. • Ensure adherence to high quality regulatory standards for pharmaceutical products from controlled drugs, cold chain drugs, over the counter drugs etc. • Ensure reliable and expedient communication with all major vendors and suppliers. • Successfully reduced labour cost by implementing cost savings initiatives and continuous improvement projects with direct reports. • Set up bi-weekly one on one meetings with direct reports to develop healthy working relationships and mentor based on changes being made to operations. • Achieved 98% customer satisfaction for on time delivery and improved customer experience. • Completed VSM activity with the team in Dublin and identified 30 FTE savings through various projects which will be started in 2025.

Spearheaded and monitored all aspects of operational and strategic functions in Ireland, The UK and Australia to ensure compliance of service agreements and customer's standards for a leading Sending Platform that helps companies stand out by providing new ways to engage with customers. • Developed processes for international partners for specialized service offerings and projects. • Defining and executing an international supply chain and logistics roadmap. • Managing the nuances of import/export data requirements and working closely with carriers and shippers. • Administered professional development and productivity of all staff members to ensure fulfilment of appropriate goals, training, professional development, and project requirements. • Implemented a global warehouse technology solution. • Ensure reliable and expedient communication with all international partners. • Achieved 1 day shipping SLA from our international sites in Ireland, The UK and Australia. • Achieved 96% delivery rate for orders and increased customer experience. • Successfully reduced cost per send in 2022 by implementing cost saving initiatives, continuous improvement in processes and working with customers to improve/increase their volume through engagement and understanding of their business needs and requirements. • Development of APAC strategy and 3PL partnership/relationship

In this role, I produce and manage SME training curriculum for Contract Logistics globally. One of my main duties is to oversee content building suppliers, budget, and costing. I also engage with global SMEs within company to create critical training materials that targeted various audience levels. Furthermore, I promote trainings within CL community and collaborate with HR to ensure reach of trainings to all countries/regions. I draft university style curriculum based on different positions to improve career paths for CEVA staff. In addition to the above, I organize trainings for LMS via content builders, such as Qollab and Articulate Storyline. A few of my key accomplishments are mentioned below: • Recruited by Global team to contribute to new L&D project for Contract Logistics focused on developing technical/operational trainings for Supervisors and above personnel; oversaw creation and publication of 14 e-learning modules in LMS; trained 6K people in 2020. • Reviewed, negotiated, and signed contracts with four independent suppliers. • Set up academy to build and deploy interactive trainings in LMS platform with targeted audiences in 2020 by identifying lack of globally generated training available focused on key aspects of Contract Logistics based on safety, productivity, service level, and quality. • Deployed 10 e-learning trainings, two Induction style five-minute video/animation, and 30 technical trainings targeting specific job functions. • Created learning structure with specific courses targeting specific job functions.

During my time here, I managed and guided staff of 20 members to ensure timely execution of assigned tasks, while ensuring accomplishment of customer KPIs and prompt resolution of challenges. My main responsibility was to administer complex Healthcare warehouse and distribution. Moreover, I sustained relationships with customer and vendors; attended all business reviews. I also maintained healthy P&L with little or zero claims issued. Lastly, I generated highly safe solutions to manage medical discards. A few of key accomplishments are mentioned below: • Turned-around operations and enhanced delivery with quality KPI in CEVA Dublin operations for major healthcare company. • Optimized GM% and EBITDA performance by 15% through processes enhancement and waste reduction. • Secured contract with supplier to oversee discards and competitive rates for healthcare products that been accumulated for over 12 months. • Boosted inventory accuracy from 70% to 99.75% within three months post transfer to a Healthcare facility in Dublin. • Augmented warehouse space availability and GM by 5% for CEVA by inspecting legal means of waste disposal and procured supplier to incinerate medical waste; obtained approval on process and cost from customer. • Managed P&L for a Healthcare account and reduced operations expenses by enhancing overall safety, productivity and quality.

During my stint here, I spearheaded and monitored all aspects of operational functions in Penang and Johor with total 283-membered staff to ensure compliance of service agreements and customer's standards by departments and staff. One of my main duties was to create short- and long-term contract objectives and account plans. I uncovered and capitalised opportunities to sell additional services to client or related organisations. Moreover, I drove Contract Manager and direct reports with proper guidance and leadership on issues pertaining to operations, communication, human resources, revenue enhancement, standardizing procedures, systems applications, and executing processes aimed at fulfilling customer needs. Managed RFI and RFQ for new business. I engaged with Solution Design team to generate robust and competitive proposal for potential customers. A few of key accomplishments are mentioned below: • Optimised profitability by delivering excellent customer service, ensuring effective operations management, and smooth communication as well as followed-up on all pending matters with customer. • Won business for overflow stock with global furniture and home goods firm for 2K pallets in Penang, MY. • Led and maintained continuous improvement methodology in key areas of service profit/growth and utilised key performance indicators to quantify cost enhancement, while maintaining customer quality and service. • Devised and implemented policies, plans, and programs to meet projected requirements in areas of functional responsibility and ensure adherence with corporate policies/guidelines, Operations Excellence standards (LEAN), and other regulatory requirements. • Migrated 3500 pallets from old to new facility with zero defects over two weekends and initiated operations successfully on November 7th 2017. • Re-negotiated and signed in plant operations 2 + 1 contract with HDD company of worth $1.8M.

In this role, I implemented Basic LEAN waves and Kaizen waves in sites throughout Malaysia. One of my main duties was to plan and organise training sessions for LEAN Introduction, Kaizen, and Basic LEAN; I provided one on one coaching to managers and supervisors. Lastly, I conducted sanity checks for all monitoring tools prior to uploading into Lean Reporting Tool. A few of key accomplishments are mentioned below: • Controlled Malaysian 2009 net LEAN budget and exceeded BU target by 15%. • Supervised and ensured attainment of Kaizen goal for Malaysia by tracking progress, communicating feedback, and coaching on individual basis to Kaizen participants. • Instrumental in getting two sites as showcase, one as advanced and four as basic sites.

LEAN Expert - reporting to Simon Chaput, Manager LEAN CL I was assigned; Amsterdam, The Netherlands over a period of one year to train, coach, develop and implement LEAN methodology based process improvements and best practices. I delivered training in English, Tamil and Indonesian to over 200 participants over the course of 14 months Achieved target savings of over 38 Full Time Equivalents (FTE) in sites that I conducted a 9 week wave which consisted of diagnosing the current situation, designing and implementing process improvements. Successfully reviewed processes, tested and implemented scheduling and workload leveling tools catered to specific operations, one piece flow and pull systems, ABC analysis, built in quality. Trained and coached junior experts in building LEAN in sites, project management, negotiation skills and good communication skills Wave summary, all rounds. Type of waves conducted: 2 sets of 9 week Kaikaku waves. 4 showcase waves consisting of Round 1 and 2 for GE US, Round 2 for Somaglia Italy, Round 3 for Otzberg Germany and Round 4 for Ontigola Spain. 5 sets of D2B Round 1 and 1 set of D2B Round 3. 1 Kaizen wave. Involvement as a trainer : Full time trainer for the 5 day LEAN Introduction Training (LIT) for new LEAN Experts joining the program in Eindhoven in August 2010 and March 2011 in Kuala Lumpur Conducted trainings for Kaizen and MIFA at the Central Experts Training (CET) in August and October 2010 in Amsterdam.

reporting to Operations Director Implemented Basic LEAN waves and Kaizen waves in sites across Malaysia. Conducted training sessions for LEAN Introduction, Kaizen, and Basic LEAN and provided one on one coaching to managers, supervisors as and when required. Supervised and ensured Kaizen target for Malaysia was achieved by keeping track of progress and providing feedback and coaching on individual basis to Kaizen participants. Performed sanity checks for all monitoring tools prior to uploading into the Lean Reporting Tool. Managed the Malaysian 2009 net LEAN budget and ensured the BU exceeded the target by 15%.

reporting to Site Manager Managed a total staff of 40 with 10 direct reports. Managed a multi user facility consisted of high tech customers such as AMD, 3M, WD in a bonded facility. Ensured all customer KPIs were on target and all challenges and problems were promptly solved. Maintained good relationship with customers and vendors and attended all business reviews. Assisted business development team to source, secure, and ensure new accounts are run properly from every aspects from quotation, buy-offs, setting up SOPs, execution of service, until receipt of payments. Ensured maintenance of healthy P&L with little or no claims issued. Maintained good working relationship with customs officers in Royal Malaysian Customs department. Managed and ensured the development of operational, administrative, billing as well as customs brokerage staff.

reporting to Logistics General Manager Managed a total staff of 50 direct reports. Managed the operations and P&L for Tyco Electronics, a distribution operation in a 10.000 sqm facility. Developed, sourced and negotiated with all Tyco Electronics vendors to set up with BAX Global. Managed project to improve inventory accuracy level from 74% after initial implementation of business to 99.98% within 3 months. Played an integral part in improving client relationship after set back of initial start up. Assisted sales team in negotiation for renewal of business contract with Tyco Electronics.

Customs Brokerage Executive - reporting to Logistics Manager Managed a team of one supervisor and 4 customs clearance clerks. Daily responsibilities of attending to customs officials in regards to bonded clearance for all CISCO Systems materials exported overseas. Investigate & cooperate with inter-departments to generate solutions for bonded clearance. Coordinate and ensure proper processing and tariff codes are used for all customs clearance.

reporting to Operations Manager Managed a team of 4 customer service coordinators. Responsible for on time inbound data entry and generation of customer orders in a multi user facility. Customers included: DELL Asia Pacific, Western Digital and Robert Bosch Power Tools and Iomega. Liaised and resolved customer service issues directly with customers and vendors.

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