rajesh kumar

* Denave is a global sales-enablement business focussed on executing sales strategies by leveraging technology to drive profitable revenue growth for our customers. * Roles and Responsibilities * Head of Enterprise Business * Managed businesses across India & SEA region-Fortune 500 Clients- IT(HW/SW) and Telecom domain * Managed multiple clients and driving businesses of complex nature (Hybrid Models) - Inbound, Lead/Demand Gen, Compliance * Generated annual business worth $26 Mn, 20% growth YoY * Defining objective and strategies for the vertical to meet business goals through successful on ground execution * Develop and build program solutions and capacity for execution * Contract Management/RFP/RFI * Successfully executing projects and driving sustained revenues with optimal ROI * Developing Depth Business stratgey for accounts - Building scope Additional revenue generation * Optimization through leaner operation technology adoption * Exploring new geographies and business opportunities both in India and APAC

* Responsible for smooth migration of a banking process from UK for 200 FTE. * Handle UK retail customer service(inbound) and account opening * Crossell for 11 varied Assets, Liability and Wealth products(Ex: Mortgage/Loan Processing) * Lead a team of 72 advisors and 5 AM’s * Co-ordinating with off-shore team for new product updates, volume planning and customer escalations * Co-ordinating with BSS Business communication team on new initiatives * Create and maintain a central repository of control documents, policies and procedures.

* Administer smooth and successful remote migration of 2 lines of business (US Credit Card Operations) * Manage a team of 76 Resources * Drive Excellent customer service through reduced repeat calls * Building and augmenting capacity as per volumes * Cross train resources for optimized utilisation * Improve program utilization by 20%. * Reduce per transaction costs to the customer by 15% * Closely work with Onshore and off shore team on the volume projections and capacity plan * Conduct risk assessments to minimize financial risk and operating losses to all stakeholders

* Manage Telecom and Mortgage (outbound & Inbound) customer contact with a team of 24 agents. * Conduct remote migration of the first inbound process for Hero ITES (LiveBridge) Credit Card query and upsell * Train Resources on Customer Service and Selling Skills * Maintain quality, SLA’s and ensure value addition in the work process flow. * Sales closure management

* Manage multiple leading telecom accounts (Inbound technical support for GPRS and Blackberry) worth $500 mn * Managed large team of 1200+ employees spread accross 3 sites * Own all aspects of client management that included understanding of client business models, operational processes, channels etc. * Drive sustainence through customer delight * Process improvements resulting in improved customer satisfaction * Launched PLI to drive perfromance management and employee satisfaction * Identify expansion of current services and ensure enhancement of service opportunities for existing clients * Manage Top Line and Bottom Line * Reduce operating cost through effective contract management * Generated excess revenue on billable AHT through upselling. * GTM plan for new VAS Products