Rajendra Panchal

• Responsible and accountable for driving Information Risk, Cyber Security, Outsourcing Risk, Information Security strategy, Business Continuity and its implementation. • Managed implementation IT security incident management process with SIEM & ITSM tool integration. • Managed implementation of network access control and micro segmentation at data center services. • Led Web Application Firewall and API security solutions implementation. • Managed transition of organizations ISO 27001:2013 certification to ISO27001:2022 • Managing Business Continuity Planning and IT Security Governance for FGII. • Formulated overall Information Security and BCM Strategy of the organization • Responsible for ensuring compliance with IRDAI regulation, Indian IT Act, ISO 27001, DPDP 2023 act & applicable laws. • Providing overall information security management direction to the company • Providing updates to Top Management and Board Members, IS RMC members & Audit Committee on Information Security Program, IT & Cyber Risk as well as BCP status. • Driving Application Security & Vulnerability Management Program • Preparing Security Budget and ensuring it is aligned with risk and business objectives • Developing security metrics to measure organizations information security program. • Responsible for managing overall data privacy program and ensuring required controls are implemented.

• Accountable for DC Services, EUC Services and IT Security Operations • Migrated customers facing applications from on-prem DC to Azure Cloud, with justified increase in cost by achieving higher availability, scalability and performance of the services demanding the same. • Managed migration of messaging platform from on-prem exchange solution to O365 including messaging security • Led planning and deployment of infrastructure for core-insurance platform migration as well as CIM platform deployment on AWS cloud. • Managed deployment of SOC for about 900+ log sources. • Managed migration of endpoint security for 4000+ endpoints and 500+ servers (on-prem DC + Cloud) to SaaS based NGAV platform in 45 days without any service interruption. • Led planning and deployment of SDWAN solution across 112 branch offices. • Other responsibilities include – • BCP & DR Management • Managing internal, external (including regulator) audits • Vendor management • IT Process Compliance Management

• Transitioning and supporting infrastructure from physical servers to virtualized technology to cover 70% of DC services. • Participated in Complex Technology Procurement: Delivering large-scale, complex procurement programs with a focus on technology transformation which included hyper-converge infrastructure, virtual desktop infrastructure and HP OpenView tool stack. • Led implementation of self-service portal for virtual server provisioning with show back and approval workflow. • Led implementation of wireless network infrastructure with security controls across all offices of the organization across country. • Coordinated the incident management efforts to provide continues update to management till closure of an incident. • Designed and streamlined all Documentations and Processes of Systems, Procedures and Configurations.

 To manage and set up IT Infrastructure of Primary & DR Site.  Oversee the administration and maintenance of IT infrastructure.  To ensure that all the facilities meet the needs of the end user with appropriate advice & support.  To ensure the smooth running of all the systems, including endpoint protection software, print services and messaging services.  To manage crisis situations, this may involve complex technical hardware or software problems.  To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary.  Build and maintain vendor relationships and manage the purchase of hardware and software products.  Responsible for Incident, Problem and Change Management  Evaluation of new product & technologies to be introduced in IT Infrastructure to reduce cost effectively.  Managing Capacity planning activities  Business Continuity planning – Disaster Recovery Management Accomplishments: 1) Implemented CITRIX XenApp for application delivery to all branch offices using CITRIX NetScaler for availability and performance. 2) Managed the design and implementation of zonal data centers, applying technical expertise in Microsoft Infrastructures and database/security application servers in high-availability/fault tolerance configuration built using HP Blade servers, Hyper-V & VMware. 3) Design and deployment of System Centre 2012 suite such as SCOM 2012, SCCM, Service Manager 2012 for proactive monitoring & management of server infrastructure.

• To deliver IT infrastructure services in the most efficient and effective manner to all of the locations in India. • Managing Microsoft IT Infrastructure - planning, execution and support processes. • Manage & support Data Centers and their performance, provide required input to build better process. Coordinate & lead efforts to resolve complex network related problems. • Manage contracted vendors and consultants working on technical services and projects. • Symantec Protection Suite management. • Assist in the design, Implementation and deployment of Microsoft systems infrastructure and enhancements to existing systems centrally to all Raymond locations. • E-Mail Application Management (Exchange 2007) for Availability, Performance, replication, User Groups and Feature utilization. • Ownership for technical problems of critical / management users • Assisting in implementation of new applications and services. • Ensuring server hardening, patch up gradation, actual back-up and testing, Change Management. • Monitoring IT outsourcing initiatives & monitoring activities done by respective vendors.

• Resolution of calls escalated by the engineers. • Providing hardware Support at Server Level. • Provide support for Server O.S. such as Windows NT/2000/2003 and Novell. • Ensuring adherence of SLA at manned & unmanned locations. • Execution of the administrative operations – Monthly / Quarterly - Location Wise FM/MIS Analysis Reports, Weekly response / resolution performance reports. • Asset Management for all the locations of Raymond Group. • Vendor Management.