Rajeev Sharma

Coordinated logistics operations, backend support, and interdepartmental communication to streamline dispatch workflow, order processing, and job alignment. ● Maintained MIS trackers and shipment reports, ensuring accurate documentation, real-time job order updates, and inventory visibility across supply chain operations. ● Handled daily coordination with customers for job orders, dispatch alignment, and shipment confirmations, improving delivery timelines and service efficiency. ● Managed inventory control, vendor records, and dispatch documentation including sales bills and proof of delivery (POD), ensuring compliance and shipment accuracy. ● Oversaw email communications related to job order completions, payment follow-ups, and client queries, supporting sales coordination and customer service. ● Monitored daily dispatches and stock movement using ERP tools, updating MIS dashboards and order fulfillment records for internal and external reporting. ● Implemented efficient packing and dispatch strategies, tracked order deliveries, resolved shipment discrepancies, and optimized shipping processes for cost and time savings.

- Directed end-to-end warehouse operations, ensuring seamless inventory control and dispatch accuracy. - Designed and implemented E-Way billing systems to enhance documentation and streamline logistics. - Generated and analyzed MIS reports to track operational performance and identify areas for improvement. - Conducted physical inventory audits, reconciling stock discrepancies to maintain high accuracy levels. - Utilized CRM software to manage and update customer and inventory data in real time. - Established vendor relationships to secure timely delivery and quality assurance. - Optimized delivery schedules, reducing lead times through strategic logistics planning. - Maintained compliance with organizational and safety standards in all operations. - Inward / Outward Documentations Management · Warehouse Operations · Dispatching Goods. MIS · Invoice Processing · Form-6 · Supply Chain Management · Microsoft Excel · Inward / Outward Billing E-Way Billing · Logistics Management · Using CRM & ERP Software and Filling E-waybills.

- Managed daily warehouse operations, including stock separation, storage, and dispatch. - Created detailed MIS reports to monitor and improve operational efficiency. - Led team training and development, fostering a collaborative and productive work environment. - Coordinated with dealers to address dispatch schedules and resolve any service discrepancies. - Supervised incoming and outgoing stock, conducting quality checks for damages and ensuring proper stacking. - Maintained updated documentation to align with compliance and organizational policies. - Worked on CRM software to monitor inventory and improve customer service. - Ensured on-time delivery of services, meeting and exceeding customer expectations.

- Developed strategies for managing customer bases, enhancing retention and satisfaction. - Conducted compliance audits of customer application forms (CAF), ensuring adherence to company policies. - Prepared monthly compliance reports and identified fraud patterns for proactive resolution. - Addressed client escalations, delivering timely and effective solutions. - Maintained operational data and presented key performance insights to senior management. - Generated and distributed MIS reports to monitor team performance and improve processes. - Utilized CRM systems to manage customer and vendor data effectively. - Streamlined service operations, driving efficiency and meeting SLA requirements.

- Conducted regulatory reporting and ensured compliance with government policies. - Managed customer data with precision, ensuring accuracy and confidentiality. - Audited scanned documents and prepared detailed monthly performance reports. - Resolved customer escalations with appropriate solutions and follow-ups. - Coordinated with distributors to ensure document compliance and timely resolutions. - Maintained a centralized database for mailing lists, inventory, and reporting purposes. - Handled large-scale document filing and storage systems efficiently. - Assisted in administrative tasks, including inventory management and supply coordination.