
rajdeep grover
customer service delivery manager
About
My 19.11 years of work experience includes handling BSS O&M of Active and Passive Network Elements, Projects, handling OMC-R and Transmission NMS Operations, handling Microwave and Fiber Transmission Networks along with some part of Optimization of Radio Sites, resolving Network related Customer Complaints with the help of various RF Solutions (in building / others) and Conducting Trainings (Technical, Soft Skills, Management, Leadership etc.). Presently working with Ericsson and looking after Managed Services of RCOM as Head - Special Projects. Earlier, was looking after MS Idea Cellular as Program Manager and supported HP and J&K Circles. Transitioned from Idea Cellular, i was part of Idea Cellular for more than 5 years, responsible for Circle Operations of HP Circle ( both 2G and 3G). I've also been part of the Trainer’s Pool with Idea Celllular. Earllier, i've been part of Bharti Cellular Limited, Hutchison Essar Limited, Ericsson India, Nokia India, Escotel Mobile Communications Limited and Hutchison Max Telecom Limited.
india
chandigarh
telecommunications
3g, gsm, bss, telecommunications, wireless, 2g, service delivery, program management, integration, managed services, vendor management, mobile communications, project delivery, transmission, sdh, project portfolio management, delivering technical training, operations management, microwave links, resource management, resource development, wireless technologies, business support system, synchronous digital hierarchy
Experience

trainee transmission engineer
huthison max telecom

customer service delivery manager
accenture

assistant manager
escotel mobile communications
BSS O&M in UP-W Circle.

head network operations
ericsson
Looked after Quality and OHS of three Circles of FSO namely, Panjab, Haryana and Himachal Pradesh. Was responsible for OHS, Operational and Project Quality, Auditing and Trainings. Driving Circle Performance Governance. Earlier, looked after Network Operations of Idea Cellular in Himachal Circle.

operations engineer
modi korea telecom

zonal technical manager
ericsson
BSS O&M in UP West and the Panjab circle.

manager networks
nokia
BSS, OMCR and Transmission NMS Operations in Rajasthan Circle.
Education
management
gulbarga university
communications
rajdeep grover's Contact Information
Phone
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