rajdeep grover

rajdeep grover

customer service delivery manager

About

My 19.11 years of work experience includes handling BSS O&M of Active and Passive Network Elements, Projects, handling OMC-R and Transmission NMS Operations, handling Microwave and Fiber Transmission Networks along with some part of Optimization of Radio Sites, resolving Network related Customer Complaints with the help of various RF Solutions (in building / others) and Conducting Trainings (Technical, Soft Skills, Management, Leadership etc.). Presently working with Ericsson and looking after Managed Services of RCOM as Head - Special Projects. Earlier, was looking after MS Idea Cellular as Program Manager and supported HP and J&K Circles. Transitioned from Idea Cellular, i was part of Idea Cellular for more than 5 years, responsible for Circle Operations of HP Circle ( both 2G and 3G). I've also been part of the Trainer’s Pool with Idea Celllular. Earllier, i've been part of Bharti Cellular Limited, Hutchison Essar Limited, Ericsson India, Nokia India, Escotel Mobile Communications Limited and Hutchison Max Telecom Limited.

Country

india

City

chandigarh

Industry

telecommunications

Skill

3g, gsm, bss, telecommunications, wireless, 2g, service delivery, program management, integration, managed services, vendor management, mobile communications, project delivery, transmission, sdh, project portfolio management, delivering technical training, operations management, microwave links, resource management, resource development, wireless technologies, business support system, synchronous digital hierarchy

Experience

huthison max telecom

trainee transmission engineer

huthison max telecom

1996-9 - 1998-11 · 2 yrs 3 mos
accenture

customer service delivery manager

accenture

2017-5 - Present · 9 yrs 5 mos
escotel mobile communications

assistant manager

escotel mobile communications

2000-10 - 2001-11 · 1 yr 2 mos

BSS O&M in UP-W Circle.

ericsson

head network operations

ericsson

2007-9 - 2016-10 · 9 yrs 2 mos

Looked after Quality and OHS of three Circles of FSO namely, Panjab, Haryana and Himachal Pradesh. Was responsible for OHS, Operational and Project Quality, Auditing and Trainings. Driving Circle Performance Governance. Earlier, looked after Network Operations of Idea Cellular in Himachal Circle.

modi korea telecom

operations engineer

modi korea telecom

1998-12 - 2000-9 · 1 yr 10 mos
ericsson

zonal technical manager

ericsson

2002-3 - 2005-9 · 3 yrs 7 mos

BSS O&M in UP West and the Panjab circle.

nokia

manager networks

nokia

2005-9 - 2006-11 · 1 yr 3 mos

BSS, OMCR and Transmission NMS Operations in Rajasthan Circle.

Education

management

gulbarga university

gulbarga university

communications

rajdeep grover's Contact Information

Email

******@***.com

Phone

(**) *** ****

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