Rajat Singhal
Enterprise Support Manager @ Adobe
About
Experienced Operations & Support Leader with 18+ years of expertise in technical support, business analytics, and US recruitment. Proven ability to drive revenue growth, upsell strategies, and client management while enhancing operational efficiency and customer success. 🔹 Strong track record in leading high-performance teams, optimizing processes, and improving customer retention. 🔹 Skilled in escalations management, vendor collaboration, and business transformation. 🔹 Passionate about leveraging data-driven insights to improve customer experience and business outcomes. 🔹 Award-winning leader with recognitions such as the Global Award at Adobe and the Michael Dell Executive Award. Currently managing Enterprise Support Operations, delivering best-in-class service while driving revenue growth and customer satisfaction. Open to networking and exploring opportunities in Escalations Management, Vendor Management, and Customer Success Leadership.
India
New Delhi
Information Technology & Services
Revenue Generation & Growth, Technical Support & Operations Management, Enterprise & SMB Support, Customer Success & Retention, Client Relationship Management, Escalation & Vendor Management, Timekeeping, Problem Solving, Artificial Intelligence (AI), Net Promoter Score, Performance Improvement, Key Performance Indicators, Service Levels, Customer Service Operations, Customer Satisfaction, Leadership, Call Center Development, Service Desk, Recruiting, Escalations Management
Experience
Enterprise Support Manager
Adobe
Noida, Uttar Pradesh, India
Manager Support - US Recruitment
SPECTRAFORCE
Chandigarh Area, India
SPECTRAFORCE is an award winning global staffing, IT services and consulting company that specializes in providing top talent and solutions for clients throughout North America and India. We pride ourselves on our partnership with our clients, MSP/VMS providers, and our employees, who have enabled us to continually be ranked as a Top Supplier in the 75+ different clients we support. AWARDS: - 2016 TAPFIN Partner of the Year - 2016 TAPFIN Top 5 Supplier - 2016 KellyOCG Supplier Excellence - 2016 ZeroChaos Proven Performer - 2015 KellyOCG Preferred Supplier - 2015 KellyOCG Strategic Partner - 2015 TAPFIN Elite Partner - 2015 Agile 1 Gold Supplier - 2014 Agile 1 Platinum Supplier - 2013 ManpowerGroup Supplier Excellence Award - 2011 -2012 Agile 1 Supplier of the Year - 2011-2016 Staffing Industry Analysts (SIA) Fastest Growing US Staffing Firms CLIENT INDUSTRIES: Life Sciences • Healthcare • Oil & Gas • Energy & Utility • Financial Services • Insurance Logistics • Telecommunications • Automotive • Technology • Software At SPECTRAFORCE we do Whatever IT Takes!
Assistant Manager -Speech Analytics
R Systems
Noida Area, India
Technical Support Manager
Dell Technologies
Gurgaon, India
Rajat Singhal's Contact Information
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