Rajat Kishore

Learning travel and building a team @ AIonOS! :)

• Led a 150+ member vendor team to enhance customer retention for B2B and B2C clients. • Developed and executed targeted retention strategies, consistently meeting renewal goals. • Managed strategic relationships across EMEA, APAC, and US markets, customizing engagement plans. • Championed customer experience through product training and data-driven insights, strengthening client trust.

• Managed end-to-end partner delivery operations for a high-performing site with over 120 professionals. • Spearheaded a retention-focused team structure, achieving a 46% customer retention rate across multiple campaigns. • Secured USD 25.6 million in Annual Recurring Revenue (ARR) through strategic account engagement and relationship management.

• Managed partner and vendor operations at Adobe, focusing on customer success and alignment with global objectives. • Directed daily operations across multiple partner sites, ensuring compliance with service standards, KYC, and AML processes. • Championed customer experience optimization through innovative service enhancements and retention strategies.

• Supervised and evaluated client interactions across emails and calls, leading a team of 15 quality agents. • Spearheaded quality assurance initiatives to maintain high service standards in customer communication. • Collaborated with cross-functional teams to integrate chat support into Adobe’s customer service framework.

• Executed strategic outreach campaigns to recover at-risk customer accounts, enhancing retention performance. • Engaged clients through timely follow-ups to measure satisfaction and secure renewals. • Developed targeted plans for high-risk customers, leading to improved account recovery rates. • Anticipated churn indicators and deployed personalized interventions to mitigate attrition.

• Enhanced customer support processes for Google through innovative initiatives, improving overall user experience. • Introduced chat support across multiple regions, significantly increasing accessibility for users. • Trained a large team of agents, ensuring high-quality service and consistent communication. • Achieved a notable increase in customer satisfaction through effective process reformulation.

• Delivered specialized technical support for out-of-warranty customers, resolving complex internet connectivity and software issues. • Drove sales initiatives by offering annual contracts, enhancing customer satisfaction and service continuity. • Contributed to improved customer retention and satisfaction metrics within the US Line of Business at Dell.

• Provided top-tier service desk support for Ally Bank, addressing a variety of technical challenges. • Efficiently managed ticket routing and resolved software issues, enhancing operational workflow. • Handled password resets and connectivity problems to ensure uninterrupted employee support. • Contributed to increased productivity and satisfaction levels among employees.