Rajan Khurana

As VP of People, Culture, and Projects, I successfully restructured the HR department, implemented streamlined processes, and introduced innovative systems to enhance the employee experience and optimize manpower management. I prioritized employee engagement, training, and development to revitalize the department and foster a high-performance culture. Additionally, I streamlined recruitment processes to attract and retain top talent, significantly improving the overall quality of the workforce. I also oversaw the successful renovation of two Michelin-starred restaurants and a champagne bar, elevating the guest experience and contributing to the company's overall success.

As a seasoned Hotel General Manager, I have consistently delivered exceptional results by spearheading the management of a prominent hotel in Bangkok and overseeing the operations of two exclusive boutique hotels in India. My expertise lies in driving revenue growth through innovative sales and marketing strategies, both online and offline, while effectively managing e-commerce ventures and streamlining operational expenses to enhance overall profitability. I am adept at implementing impactful digital marketing campaigns, leveraging platforms like Google Ads and social media to boost brand visibility and drive conversions. I have also successfully augmented revenue for luxury dining establishments, including Michelin-starred restaurants, through targeted marketing initiatives. Furthermore, I have overseen the development and launch of a new brand website and restaurant reservation platform, significantly enhancing the online presence and facilitating direct bookings. My strong financial acumen enables me to conduct comprehensive financial forecasting and analysis, supporting the company's strategic growth objectives. I have also successfully navigated the hotel through the challenges of the COVID-19 pandemic, implementing safety protocols, adapting operations, and maintaining guest confidence to ensure business continuity and recovery. Additionally, I have nurtured valuable owner relationships for managed hotels in India and effectively overseen the operations of the Indian subsidiary company.

- Expertise in multi-hotel management in India, encompassing P&L oversight, sales team leadership, budget planning, and owner relationship management for managed properties. - Established and directed operations of a wholly owned subsidiary in India, while managing marketing strategy for a luxury dining establishment in Germany. - Demonstrated success in growing e-commerce revenue for hotel properties across various platforms, including the brand website. - Proven ability to increase revenue for destination dining venues in Bangkok through targeted online campaigns in Thailand and Germany, as well as call center and chat support services. - Collaborated with CEO on business development initiatives for hotels in India. - Effectively opened and managed two hotels in India, ensuring smooth operations and continued growth.

- Directed and managed e-commerce operations for Bangkok hotels across various platforms. - Optimized revenue generation through direct channels, including brand website, GDS, and meta search. - Devised pricing strategies and tactical promotions to expand online business. - Managed Google search campaigns and social media marketing initiatives. - Successfully launched a new brand website to enhance online presence. - Established a new subsidiary in India and oversaw the hotel operations in the region. - Pioneered dining sales by managing two call center teams dedicated to catering to both Thailand and Germany locations.

- Founded the first office in India to propel business growth for hotels in Bangkok and New Zealand, successfully tapping into new market opportunities in India, UAE, and the Middle East. - Managed key accounts in major Indian cities, including Delhi, Mumbai, Chennai, Bangalore, and Kolkata, while fostering new business relationships with Bangkok-based DMCs. - Collaborated with partners such as the Tourism Authority of Thailand (TAT) and Thai Airways to enhance market presence and engagement through joint marketing campaigns and roadshows. - Spearheaded overall administration and pursued expansion of the sales office to additional cities within India to further strengthen the company's reach.

- Steered regional sales team efforts to boost sales revenue across 18 group hotels, successfully positioning the region as the second-largest source market for all Oberoi and Trident hotels in India. - Cultivated and maintained strong relationships with large key accounts such as Microsoft, HP, McKinsey, IBM, GE, Fidelity, Coke, Amex, CWT, HRG, and BCD, ensuring long-term collaboration and revenue generation for the group. - Managed team dynamics, including hiring top talent, providing comprehensive sales training, and setting performance benchmarks to ensure continuous growth and improvement. - Implemented data-driven strategies and innovative approaches to expand the region's market share, while addressing challenges and capitalizing on emerging opportunities within the industry. - Fostered a collaborative work environment that encouraged open communication, knowledge sharing, and professional development, enabling the team to consistently meet and exceed targets.

- Led new business development efforts at Taj Hotels and Resorts, achieving a turnover of Rs. 51 million within three years from inception. - Expanded new accounts through regular sales calls, blitzes, and targeted marketing initiatives. - Pioneered a new vertical within the company, laying the foundation for future growth and success. - Recruited and trained personnel, ensuring a highly skilled and dedicated team. - Established standard operating procedures (SOPs) for the emerging business, streamlining operations and facilitating efficient management.