rajaa mouafiq

* Screening telephone calls, enquiries and requests, and handling them when appropriate * Meeting and greeting visitors at all levels of seniority * Organizing and maintaining diaries and making appointments * Dealing with incoming email, faxes and post, often corresponding on behalf of their manager * Taking dictation and minutes * Carrying out background research and presenting findings * Producing documents, briefing papers, reports and presentations * Organizing and attending meetings and ensuring their manager is well-prepared for meetings * Liaising with clients, suppliers and other staff; * Deputizing for the manager, making decisions and delegating work to others in the manager's absence; * Devising and maintaining office systems, including data management, filing, etc. * Arranging travel and accommodation and, occasionally accompanying the manager to take notes or dictation at meetings or to provide general assistance during presentations. * Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals.

* Establish departmental strategic plan and annual catering plan to maximize revenue through proper forecasting, selling strategies and marketing plan. * Ensure monthly banquet revenue forecast is met and exceeded. * Constantly research new avenues for revenue producing areas and up-selling * Work with Director of Sales and Director of PR to select and coordinate advertising venues and promotional events to impact catering and wedding business. * Work closely with the Director of Food & Beverages and outlet managers to upsell the hotel’s restaurants through packaging and special promotions. * Conducting market researches and competition analysis * Review and approve proposals, contracts and resumes prepared by CCS Coordinators before sending to guests or internal distribution.

* Handling different indoors and outdoor events, ranging from in house meetings, conferences, Launchings, VIP lunches and Dinners. * Taking guests’ inquiries, booking events in system * Preparing proposals, issuing contracts, finalizing events’ details, preparing BEO’s, conducting BEO meetings and following up with guests to obtain their feedback after the event. * Research for potential clients, establish relationships and visit clients on weekly basis. * Suppliers and Hotel Liaison: including booking events, reviewing hotel contracts, preparing rooming lists, supervising tickets booking, liaising speakers’ & VIPs’ transportation, Issuing Visas, preparing event breakdown day-by-day action plan for event team; preparing onsite set up plan; coordinating with AV suppliers, interpreters, Car Rental Agencies, backdrop designers and execution team, coordinating with IT team for proper set up of registration desk…