Rajaa Khayat

Receive, process, and verify the documents, job request and inquiries submitted by clients. · Prepare Job Order for clients to implement the required services. · Ensure and provide quality services to customers. · Resolve customer complaints in a timely manner, and maintain high level of professionalism, efficiency, quality, and competence in every client interaction. · Update job order for operations in the Port-Door Management System. · Deliver documents and stamps where need be to ensure execution of work. · Issue invoices and archive supporting documents once execution is done for a customer shipment. · Communicate customer needs related to shipments internally and acquire needed approvals for the same.

o Track shipments and documents in all stages and update company system accordingly. o Reach best freight rate by amending shipping types in order to reach ideal availability with the lowest cost and minimum delivery time. o Follow up with suppliers, brokers and forwarders to finalize purchase and ensure smooth and on time dispatched, shipping, clearance and delivery. o Monitor, control, and collaborate with all teams to minimize demurrage and detention costs. o Demoing planning monitoring with sales team using the ABC strategies. o Register and issue Saber certificates for products and shipments.

Marketing Constants Products Specialist Social Media Specialist Website Development Public Relation

o Occupied the positions of Vice-President and President for the Academic year of 2013-2104. o Support Saudi students and families to improve their personal communication skills in the United States. o Translation booklets, leaflets, and brochures for the university by being bilingual.

Presenting the product, selling it, creating contracts, and following up with the customer

Solving patients' problems, taking complaints and linking the views of the client and the employee As well as the tasks provided in human resources for the employee

Active and cooperative participation in the Cross-Cultural Outreach program at Winona State University for the Academic year of 2011-2012. Founded and Established the Saudi Students Association Organization at Winona State University of 2013. Occupancy the positions of Vice-President and President for the Academic year of 2013-2104.