Raj Kamal Singhal

I lead Hitachi Systems India with one conviction: technology only creates value when it delivers measurable outcomes for the customers we serve. That's not a tagline. It's the structural principle behind every decision I make as CEO. What I'm Building : Hitachi Systems India is on a deliberate journey from project-based IT delivery to services-led transformation — powered by AI across four domains: Cloud, Cybersecurity, Data Centre, and Observability. We don't measure success by deployments. We measure it by business impact. How I Lead : THE ART FRAMEWORK Every decision at Hitachi Systems India runs through three values: → Agility — rapid prototyping over lengthy planning; empowered teams; continuous delivery of customer value → Responsibility — acknowledge and fix mistakes openly; deliver on promises, not excuses; decide on right vs. wrong → Transparency — clear reporting on outcomes vs. targets; open dialogue at every level; no surprises These aren't values on a wall. They're the operating system of how we run the organisation. The Stakeholder Chain I Serve: Customer → Innovator → Employee → Shareholder Long-term value creation flows through this chain in sequence. When we serve customers well, our people are energised. When our people are energised, our shareholders win. My Background : I've spent 20+ years at the intersection of technology, finance, and operations — as a Chartered Accountant, CFO, COO, CHRO, entrepreneur (co-founded coto), and now CEO. That arc — from finance function to the corner office — gives me a lens that most technology CEOs don't have: I see strategy through both a P&L and a customer outcome lens simultaneously. Academic formation: Harvard Business School · Indian School of Business · IIM Lucknow · Institute of Chartered Accountants of India. What I write about: Every week on LinkedIn, I share one structured thought on: AI &ML. managed IT services , services-first strategy, people leadership , CFO-to-CEO thinking, India's technology decade. If any of that resonates — follow, connect, or just read along