Raina Ginella Dsouza

I manage complex executive calendars and international travel for senior leaders, serving as a trusted gatekeeper and ensuring executives are fully prepared for high-stakes meetings. I coordinate agendas, briefing materials, and logistics across cross-functional teams, track decisions and follow-ups, manage expenses and procurement, and maintain confidential records. I also streamline systems and workflows to improve executive efficiency and operational clarity.

Served as the central coordination point between executive leadership, physicians, and cross-functional partners, supporting executive meetings through preparation of agendas, briefing materials, presentations, and summaries. Managed high-stakes scheduling, complex travel and expenses, and tracked priorities, action items, and deliverables to ensure timely follow-through across teams, leveraging Trello for visibility and accountability.

Supported organizational build-out by establishing governance structures, board operations, and people documentation; assisted the Board Secretary with meeting preparation, minutes, and action-item follow-up. Coordinated recruitment and onboarding, managed organization-wide communications and fundraising initiatives, and built standardized workflows, documentation, and tracking systems to support program execution, compliance, and donor engagement.

• Provided logistical support to visiting executives. • Scheduled Board of Directors meetings • Served as Executive Assistant to the all the visiting clients and senior management along with the president & MD of the company. • Managed the day-to-day calendar for the company’s senior director. • Maintained and reserved the executive conference room calendar. • Wrote and distributed meeting minutes to appropriate individuals. • Approved travel expenses and reimbursement requests. • Maintained an up-to-date department organizational chart. • Enhanced candidate experience

• Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. • Served as a professional representative of the CEO to executive clients, investors and board members. • Scheduled Board of Directors meetings. • Arranging both internal and external meetings. • Prepared conference rooms. • Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up. • Arranged appropriate travel, visas, agendas, necessary contacts and country information • Employee connects – Ensure the CEO\ VP meet as many employees as possible on a regular basis. • Media Meetings – Coordinating interviews between the media and the CEO\ VP • Expensify - Submit the expense reports • Collaborated with other administrative team members, human resources and the finance department on special projects and events. • Managed events in accordance with budget requirements. • Managing the logistics, accommodation and meetings of delegates with the CEO. • Filed tax documents for the senior management • Dispersed incoming mail to correct recipients throughout the office.

• Managed a team of 18, Owned team productivity metrics like revenue, margin and customer satisfaction score. • Effectively communicated with team members to maintain clearly defined expectations. • Implemented changes to customer service program, resulting in 160% higher customer satisfaction ratings. • Randomly monitored calls and provided appropriate feedback on improving customer service and sales. • Addressed negative customer feedback immediately and provided quality resolutions. • Responsible for team hygiene metric. • Trained new employees on sales and customer service

• Supported customers having hardware and software issues on their laptops and desktops. • Provided accurate and appropriate information in response to customer inquiries. • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. • Properly directed inbound calls in phone queues to improve call flow.