Rahul Chaudhary

Area Manager - Field Services @ Razorpay

About

*Almost seven years of experience in merchant services, issuer & acquirer business. *I handled more considerable hospitality, KAM, Corporate, Mid-Market & Retail verticals to account for issue escalations and support. Ex:- Marriott, ITC, Oberois, Hyatt, Fortune, WelcomeHotels, Radisson, KAM- ZARA, Jubilant Foodworks, Lenskart, Star Dental, Vishal Mega Mart, Haldirams, Max Healthcare, Fortis Healthcare, Jaypee Healthcare, VESTIGE MARKETING PVT LTD, BATA, KFC (Devyani Intl), AMWAY, INDIGO AIRLINES *Enable VAS facilities, i.e., UPI, Brand EMI, Bank EMI, Pay Later, Bharat QR. Monitoring DCC Conversion, penetration and activation. *I have the aptitude to effectively translate customer engagement needs to delivery and operations requirements, leading multi-cultural/regional and cross-functional teams and empowering and creating synergies. *Process life-cycle management, process re-engineering, risk assessments & BCP. Overseeing Issuance, call centre and on-site/ground support processes. *Good understanding of PG & POS operations. *Monitoring service level agreements and flagging & resolving potential issues proactively. *Ticket Mitigation and ensure timely issue resolution to merchant partner.

Country

India

City

Noida

Industry

Banking

Skill

Business Relationship Management, Customer Engagement, Customer Acquisition, Payments, Customer Relationship Management (CRM), Pricing Negotiations, Leadership, Compliance Management, Client Liaison, FinTech, Complaint Management, Teamwork, Customer Service Management, Management, Contact Center Management, Problem Solving, Operations Management, Network Switches, Debit Cards, Credit Cards